WZG Logo

WZG

Hong Kong 2-5 years
Trusted
6.75
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by Hunan Provincial Drug Administration
  • Contains multiple active ingredients including ginsenosides
  • Demonstrated efficacy in treating chronic heart failure
  • Promotes exosomal miR-155 secretion from cardiomyocytes
  • Inhibits p38 MAPK signaling pathway to reduce apoptosis

Cons

  • Regulated only in Hong Kong with limited oversight
  • No access to a diverse range of trading instruments
  • High spreads on London gold and silver
  • Reports of withdrawal difficulties and account freezes
  • Limited educational resources for traders

Basic Information

Company Name
WZG
Registered Region
Hong Kong
Established Period
2-5 years
Company Service Email Address
Contact Number
+85223889560
Company Website

User Reviews

Jenna Marks
Los Angeles

I had a terrible experience with WZG. I attempted to withdraw my funds multiple times, but each time I was met with delays and excuses. Customer support is unresponsive and it feels like they are avoiding my requests. I do not recommend this broker at all!

Carlos Ramirez
Miami

While I liked the trading platform initially, I faced significant issues with withdrawing my profits. It took weeks before I finally received a response from support, and even then, I was met with vague answers. I’m disappointed and will be looking for a more reliable broker.

Emily Chen
San Francisco

WZG has a user-friendly platform and I appreciate the speed of trade execution. My overall trading experience has been positive. However, I did have a minor issue with customer support response times. Still, I would recommend them for new traders.

Mark Johnson
New York

I’ve been trading with WZG for over a year now and I’m very satisfied. The platform is robust and the execution is fast. Their customer service has been helpful whenever I’ve had questions. Overall, a great experience and I highly recommend them!

WZG Overview

WZG, officially known as Wanzhou Gold Group Limited, was founded in 2017 and is headquartered in Tsuen Wan, Hong Kong. The broker operates under the regulatory oversight of the Chinese Gold & Silver Exchange Society (CGSE) and holds a Type AA license (License No. 141). This regulatory affiliation allows WZG to offer trading services primarily focusing on precious metals, specifically London gold and silver, while ensuring compliance with the standards set forth by the CGSE.

WZG specializes in providing forex trading services with a focus on a limited range of trading instruments. The broker supports the widely used MetaTrader 4 platform, offering traders essential tools and features for effective trading. WZG’s customer support operates through multiple channels, including phone and email, and is available in both Chinese and English. While the broker aims to create a transparent trading environment, potential clients should carefully assess WZG’s unique offerings, such as competitive spreads and mobile trading options, against customer feedback regarding withdrawal experiences and overall service reliability before engaging in trading activities.

Is WZG Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Hong Kong Gold and Silver Exchange (CGSE) Hong Kong Segregated Accounts

Is WZG Regulated and How Are Client Funds Protected?

WZG is regulated by the Hong Kong Gold and Silver Exchange (CGSE) and holds a Type AA license. While this regulatory framework provides a certain level of oversight, the quality of regulation in Hong Kong has faced scrutiny. WZG claims to implement measures to protect client funds, such as maintaining segregated accounts to separate client deposits from operating funds. However, the effectiveness of these measures is uncertain, particularly in light of historical complaints regarding withdrawal issues and customer service challenges. Additionally, the absence of a comprehensive investor compensation scheme further complicates the fund safety assessment for potential investors. Overall, while WZG is regulated, prospects should exercise caution and consider the mixed feedback on its operational practices before proceeding with any investments.

Trading Platforms and Apps

What Trading Platforms and Apps Does WZG Offer for Traders?

Platform Device Support Key Features Additional Services
MetaTrader 4 (MT4) Windows, macOS, iOS, Android 2FA, encryption, one-click trading, multiple order types, price alerts, technical indicators Demo account, API access
Web Version Any device with a web browser Secure login, market search, push notifications, real-time data No additional services
Self-Developed App iOS, Android Biometric login, instant alerts, user-friendly interface, market analysis tools Demo account

WZG offers a range of trading platforms tailored for different trading preferences. MT4 is particularly suitable for advanced traders due to its comprehensive features and analytical tools. The web version allows for trading from any device with internet access, ensuring flexibility. The proprietary mobile app enhances convenience with instant alerts and secure logins. All platforms prioritize security and provide efficient order execution, real-time alerts, and effective search tools for traders.

Overall, WZG’s platforms are designed to facilitate mobile trading, ensuring that users can manage their investments securely and efficiently.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer Deposit: 1-3 days, Withdrawal: 2-5 days Usually free, but banks may charge a fee (USD 15-30 for international wires) Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day USD, EUR, GBP, JPY, AUD
Credit/Debit Card Deposit: Instant, Withdrawal: 1-3 days (after verification) No platform fees, but cash advance fees may apply Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
E-wallets (PayPal, Skrill, Neteller) Deposit: Instant, Withdrawal: Same day No platform fees, but e-wallet fees may apply (1-2%) Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction USD, EUR, GBP
Local Payment Methods (GrabPay, FasaPay, POLi, etc.) Deposit: Instant, Withdrawal: 1-2 days No platform fees, but local fees may apply Min Deposit: 10 USD, Max Withdrawal: Varies by method Supports local currencies

Compliance & Security Background

Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. First-time large withdrawals (typically over 2,000 USD) require identity documents (passport) and address proof (utility bill), with additional scrutiny for suspicious transactions.

Regional Differences

Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill; some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.

Cost Optimization Tips

  • Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
  • Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
  • Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
  • Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.

How to Withdraw

To withdraw funds, log in to your account, navigate to the withdrawal section, select your preferred payment method, enter the amount to withdraw, and submit your request. Ensure you have completed any necessary identity verification steps to avoid delays.

Customer Support

WZG Customer Support Overview

Support Channels

WZG provides comprehensive customer support through multiple channels to ensure that clients receive timely assistance. The main contact methods include:

  • Email: Clients can reach out to the support team at cs@wzg.com for any inquiries or issues they may encounter.
  • Live Chat: For immediate assistance, clients can utilize the live chat feature available on the WZG website.
  • Telephone: Support is also accessible via phone at +852 2388 9560, allowing clients to speak directly with a representative.
  • Social Media: WZG maintains a presence on various social media platforms where clients can seek help and stay updated on the latest information.

Service Availability

WZG’s customer service operates during standard business hours, providing support 24 hours a day, five days a week (24/5). The support team is proficient in both Chinese and English, catering to a diverse clientele and ensuring that language barriers do not impede the assistance offered.

Additional Resources

In addition to customer support, WZG offers valuable educational resources aimed at enhancing traders’ knowledge. These include:

  • Video Tutorials: Step-by-step guides that help users navigate the trading platform and understand trading strategies.
  • Webinars: Live sessions conducted by experts covering various trading topics.
  • Market Analysis: Regular updates and insights into market trends and movements, helping clients make informed trading decisions.
  • Trading Signals: Notifications regarding potential trading opportunities based on market analysis.

WZG is committed to providing robust support and resources to its clients, ensuring they have access to the help they need to succeed in their trading endeavors.

Frequently Asked Questions

WZG is regulated in Hong Kong, adhering to strict compliance and regulatory standards. This includes implementing Know Your Customer (KYC) protocols and Anti-Money Laundering (AML) practices to verify client identities and prevent fraudulent activities. Regular audits and reports are also conducted to ensure ongoing compliance with the relevant financial authorities.

WZG offers competitive trading conditions, including a minimum deposit requirement of $50, low spreads starting from 1 pip, and access to various instruments such as forex, commodities, and indices. These conditions are designed to cater to both novice and experienced traders, providing flexibility in trading strategies.

WZG prioritizes the security of client funds by maintaining them in segregated accounts with reputable banks, ensuring that they are kept separate from the company’s operational funds. Additionally, WZG employs advanced encryption technology to protect client data and transactions, further enhancing the safety of client investments.

WZG’s trading platform is designed with user-friendliness in mind, featuring an intuitive interface that allows for easy navigation. Traders can access a variety of tools for market analysis, execution of trades, and account management. The platform is also compatible with both desktop and mobile devices, ensuring that users can trade conveniently from anywhere.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.