VSTAR Logo

VSTAR

Australia 2-5 years
Trusted
6.2
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by ASIC and CYSEC
  • Diverse trading instruments: Forex, CFDs, commodities, and cryptocurrencies
  • Proprietary trading platform: VSTAR App for iOS and Android
  • Comprehensive educational resources and trading tutorials
  • Demo account available for risk-free practice

Cons

  • Only regulated by ASIC
  • Limited trading platform options (no MT4)
  • High withdrawal fees
  • Inadequate educational resources
  • Narrow range of trading instruments

Basic Information

Company Name
VSTAR
Registered Region
Australia
Established Period
2-5 years
Company Service Email Address
Contact Number
N/A
Company Website

User Reviews

Kenny
Taiwan

Overall, this platform is quite average because it offers most of the same features as others. The most notable drawback is the lack of MT4 and MT5 platforms. Additionally, it only has one regulatory body, ASIC. While ASIC is relatively strict, having only one regulator weakens its oversight. After asking multiple questions, the online customer service stated they only handle deposit and withdrawal issues, referring other questions to the account manager. The account manager provided patient and thorough answers, so overall, the customer service quality can be considered average.

Hereme
United States

Started using this platform on a friend’s recommendation and I’m glad I did. It’s straightforward, no frills. Their quick customer support really saved me a couple of times when I was stuck. Feels good to trade with confidence.

愚蠢小黄
Hong Kong

The interface is clean and clear, but I faced issues with withdrawals that took too long to process. Despite having a good app, my trading experience has been marred by the slow withdrawal process, making me reconsider my choice.

67213
New Zealand

VSTAR is a striking example of a proficient broker. Since opening my account a couple of months ago, I’ve made consistent small profits from my modest deposit. Their user-friendly app enables smooth trading on the go, and the professional customer support only strengthens my recommendation for VSTAR!

VSTAR Overview

VSTAR, founded in 2020 and headquartered in St. Vincent and the Grenadines, is a regulated forex broker under the Cyprus Securities and Exchange Commission (CYSEC) with license number 409/22. Additionally, it operates in Australia through VSTAR FINANCE PTY LTD, which is regulated by the Australian Securities and Investments Commission (ASIC) under license number 526187. This regulatory oversight ensures that VSTAR adheres to strict financial standards, providing traders with a level of security and trust in its operations.

VSTAR specializes in offering a diverse range of trading instruments, including forex, CFDs on stocks, indices, commodities, and cryptocurrencies, catering to various trading strategies and preferences. The broker provides a proprietary trading platform, the VSTAR App, available on both iOS and Android, which features a user-friendly interface along with essential tools like real-time quotes and advanced charting options. Customer support is accessible via email, ensuring that traders receive assistance as needed. Unique advantages of VSTAR include comprehensive educational resources, a demo account for practice trading, and various trading tools like economic calendars and trading signals, all aimed at enhancing the trading experience and supporting informed decision-making.

Is VSTAR Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Australian Securities and Investments Commission (ASIC) Australia Segregated Funds
Cyprus Securities and Exchange Commission (CYSEC) Cyprus Segregated Funds

Is VSTAR Regulated and How Are Client Funds Protected?

VSTAR is a regulated broker under the Australian Securities and Investments Commission (ASIC) and the Cyprus Securities and Exchange Commission (CYSEC). These regulations are designed to enhance the safety of client funds through measures such as segregated accounts, which ensure that client deposits are kept separate from the broker’s operational funds. This means that in the event of financial difficulties, client funds are protected. Additionally, ASIC is known for its strict regulatory environment, which adds an extra layer of security for traders. VSTAR also complies with various reporting and operational standards which contribute to its credibility as a legitimate broker. Overall, VSTAR’s regulatory status and client fund protection mechanisms make it a safe choice for traders looking for a reliable trading platform.

Trading Platforms and Apps

What Trading Platforms and Apps Does VSTAR Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS Login security (2FA/encryption), multiple order types, technical indicators Demo accounts, VPS
Web Version Any device with browser support Market search, price alerts, push notifications API interface
Mobile App iOS, Android Biometric login, one-click trading, real-time alerts Demo accounts

The VSTAR trading platforms cater to a diverse range of trader needs. The MT4/MT5 platforms are suitable for advanced traders, offering extensive tools and features for market analysis and automated trading. The web version ensures accessibility from any device, supported by essential features for quick trading decisions. The VSTAR mobile app enhances trading convenience, allowing users to manage accounts on the go with secure login options and real-time alerts. Overall, VSTAR emphasizes mobile trading, fast order execution, and robust security measures across its platforms.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
SEPA 1-2 business days No platform fee Min 100, Max 50k/day EUR
GrabPay Instant 1.5% charge Min 20, Max 10k/day SGD
SPEI Instant No fees Min 50, Max 15k/day MXN
Wire Transfer 3-5 business days $30 per transaction Min 200, Max 100k/day USD
Crypto (Bitcoin) Instant No fees Min 0.001 BTC, Max 5 BTC/day BTC

Minimum Deposit

The minimum deposit requirement at VSTAR is $100. This amount is consistent across all payment methods and account types, ensuring a straightforward entry point for all traders.

How to Withdraw

To withdraw funds from your VSTAR account, follow these steps:

  1. Log in to your VSTAR account.
  2. Navigate to the ‘Withdraw’ section in your account dashboard.
  3. Select your preferred withdrawal method from the available options.
  4. Enter the amount you wish to withdraw, adhering to the limits specified.
  5. Confirm your withdrawal request and review any associated fees.
  6. Submit your request. You will receive a confirmation email once processed.

Customer Support

VSTAR Customer Support Overview

Support Channels

VSTAR offers multiple support contact methods to ensure that customers can easily reach out for assistance. These include:

  • Email: Customers can send inquiries to support@vstar.com for any issues or questions they may have.
  • Live Chat: While VSTAR primarily relies on email, they are working towards implementing a live chat feature in the future to enhance real-time customer support.
  • Telephone: Currently, VSTAR does not provide a direct telephone support line, but they are considering this option for the convenience of their users.
  • Social Media: Customers can follow VSTAR on their Facebook page for updates and additional support options.

Service Availability

VSTAR’s customer support is available 24/5, ensuring assistance is accessible during business days. Multilingual support is also offered, covering languages including English and Mandarin, catering to a diverse customer base.

Additional Resources

VSTAR provides several educational resources to help traders improve their skills and knowledge:

  • Video tutorials: Short clips covering various trading topics.
  • Webinars: Live sessions that allow customers to learn from experts and ask questions.
  • Market analysis: Regular insights into market trends and conditions.
  • Trading signals: Recommendations based on technical analysis to help traders make informed decisions.

Frequently Asked Questions

VSTAR is regulated by the Cyprus Securities and Exchange Commission (CYSEC) under license number 409/22 and by the Australian Securities and Investments Commission (ASIC) under license number 526187. This dual regulation provides a level of oversight that helps ensure compliance with financial standards.

VSTAR offers a range of trading conditions including access to various financial products such as Forex, CFDs on stocks, indices, commodities, and cryptocurrencies. The trading is conducted via their proprietary VSTAR App, which supports user-friendly features and tools aimed at enhancing the trading experience.

VSTAR takes fund security seriously by maintaining client funds in segregated accounts at reputable banks, ensuring that your funds are protected and separate from the company’s operational funds. Additionally, VSTAR follows regulatory requirements that mandate stringent security measures.

VSTAR provides customer support primarily through email at support@vstar.com. While this email-only support may lead to longer response times for urgent issues, the team is dedicated to addressing inquiries related to account management, technical issues, and general trading support.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.