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Kraken

United States 5-10 years
Trusted
1.57
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by Central Bank of Ireland, FCA, and Wyoming Division of Banking
  • Diverse trading instruments: Forex, commodities, indices, stocks, and over 520 cryptocurrencies
  • User-friendly trading platforms: Kraken, Kraken Pro, and Kraken Classic
  • Strong security features: Two-factor authentication, master key, and global settings lock
  • 24/7 customer support available through multiple channels

Cons

  • Limited availability in certain jurisdictions
  • High fees for regular account users
  • Unresponsive customer support reported by users
  • Complex account verification process for higher limits
  • Not available to residents of New York and Washington

Basic Information

Company Name
Kraken
Registered Region
United States
Established Period
5-10 years
Company Service Email Address
N/A
Contact Number
N/A
Company Website

User Reviews

Michael Johnson
New York, USA

I’ve been using Kraken for a while, but the customer support is incredibly unresponsive. I faced issues with my withdrawals, and it took way too long to get any help. Not what I expected from a regulated broker.

Sarah Thompson
Toronto, Canada

Kraken is a solid platform for trading cryptocurrencies. I appreciate the variety of digital assets available and the user-friendly interface. My only complaint is the fees, which could be a bit lower.

David Lee
San Francisco, USA

I had a terrible experience with Kraken. After sending my funds, my account was frozen without clear reasons, and the support was lacking. I’m very disappointed and would not recommend this service to anyone.

Emily Carter
Berlin, Germany

Kraken is simply the best! The trading platform is intuitive and safe, making it easy for me to trade various cryptocurrencies. Plus, the security features give me peace of mind. Highly recommend!

Kraken Overview

Kraken, founded in 2011, is a well-established forex broker based in the United States, operating under the company name Payward, Inc. With over a decade of experience in the financial services industry, Kraken has built a reputation for reliability and security in cryptocurrency trading. The broker is known for its compliance with regulatory standards, although specific licensing details have not been disclosed in the available information. Kraken has successfully navigated various market challenges, establishing itself as a trustworthy platform for traders worldwide.

Kraken offers a diverse array of trading instruments, focusing primarily on cryptocurrencies, which allows clients to engage in trading activities across various digital assets. The trading platforms provided by Kraken are designed to cater to both novice and experienced traders, featuring user-friendly interfaces and advanced tools for market analysis. Customer support is accessible through multiple channels, ensuring assistance is available when needed. The broker’s commitment to security and innovation further enhances its appeal, making it a notable choice for individuals looking to trade in the evolving forex landscape.

Is Kraken Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Central Bank of Ireland European Economic Area (EEA) Custody and administration of crypto-assets, exchange services
Financial Conduct Authority (FCA) United Kingdom Investment firm authorization, electronic money institution
Wyoming Division of Banking United States State-chartered bank, required to maintain full cash reserves
Ontario Securities Commission Canada Registered restricted dealer, money services business
Argentinian National Securities Commission Argentina Registered virtual asset service provider
Australian Transaction Reports and Analysis Centre (AUSTRAC) Australia Registered digital currency exchange
Bermuda Monetary Authority Bermuda Class F digital asset business license

Is Kraken Regulated and How Are Client Funds Protected?

Kraken is a regulated broker operating under various financial authorities across different regions, ensuring compliance with established standards. Specifically, it holds licenses from the Central Bank of Ireland, the FCA in the UK, and the Wyoming Division of Banking in the United States, among others. These regulatory frameworks are designed to enhance the safety and security of client funds. Kraken is required to maintain full cash reserves, ensuring that fiat deposits are backed by adequate liquidity. Additionally, client digital assets are safeguarded through robust custody solutions that separate them from the broker’s operational funds. This multi-layered approach to regulation and fund protection contributes to Kraken’s reputation as a safe and legitimate platform for cryptocurrency trading.

Trading Platforms and Apps

What Trading Platforms and Apps Does Kraken Offer for Traders?

Platform Device Support Key Features Additional Services
Kraken Web (Windows, macOS, Linux), Mobile (iOS, Android) User-friendly interface, security settings, instant buy/sell, portfolio tracking Demo account available
Kraken Pro Web (Windows, macOS, Linux), Mobile (iOS, Android) Advanced order types, real-time market data, customizable interface, enhanced security features API integration, demo account available
Kraken Classic Web (Windows, macOS, Linux) Original trading interface for basic trading features, easy navigation Access to legacy features and services

Kraken provides multiple trading platforms to accommodate a range of traders. The basic Kraken platform is designed for beginners, emphasizing ease of use and essential trading functionalities. Kraken Pro caters to advanced users with sophisticated tools and customization options, making it ideal for professional traders. The Kraken Classic platform retains legacy features for users familiar with the original interface. Overall, Kraken supports mobile trading, enhances security with features like two-factor authentication, and ensures efficient order execution alongside real-time alerts and market search tools.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer (Domestic) 1-3 business days No platform fee Min $10, Max $25,000 USD, EUR
Bank Transfer (International) 3-5 business days $5 fee Min $10, Max $10,000 USD, EUR
Crypto Deposits Instant No platform fee Min $5, No max BTC, ETH
e-Wallets (e.g., Skrill, Neteller) Instant 1.5% charge Min $10, Max $20,000 USD, EUR

Minimum Deposit

Kraken requires a minimum deposit of $10 for most payment methods. This requirement may vary depending on the specific payment method chosen or the type of account. For example, higher minimums may apply for certain international wire transfers or specific account types.

How to Withdraw

  1. Log in to your Kraken account.
  2. Navigate to the “Funding” section.
  3. Select “Withdraw” and choose your preferred payment method.
  4. Enter the amount you wish to withdraw and complete any required verification steps.
  5. Confirm your withdrawal request and wait for processing.

Customer Support

Kraken Customer Support Overview

Support Channels

Kraken offers multiple support channels to assist customers effectively. Users can reach out via:

  • Email: Customers can contact support through email for inquiries or assistance.
  • Live Chat: Available on the Kraken platform, providing instant help for urgent questions.
  • Telephone: Users have the option to call for immediate assistance.
  • Social Media: While Kraken maintains a presence on social media, it’s important to note that official support is typically provided through their primary contact methods.

Service Availability

Kraken’s customer support is available 24/7, ensuring that assistance is accessible at any time. The support team is equipped to handle inquiries in multiple languages, enhancing the service experience for a diverse client base.

Frequently Asked Questions

Kraken operates under various regulatory authorities, including the Central Bank of Ireland, the FCA in the UK, and the Wyoming Division of Banking in the United States. Client funds are protected through compliance with these regulations, which require maintaining full cash reserves for fiat deposits and employing robust custody solutions for digital assets, ensuring they are separated from operational funds.

Kraken offers a diverse selection of trading instruments, primarily focusing on cryptocurrencies. Additionally, clients can trade in Forex, commodities like gold and oil, stock indices, and various stocks. This wide range allows traders to develop versatile trading strategies according to their investment goals.

Kraken provides multiple customer support channels, including email, live chat on the platform, and telephone support. The customer support team is available 24/7, equipped to assist users in various languages, ensuring help is accessible whenever needed.

Kraken’s fees vary depending on the trading product. For Forex, spreads and commissions apply per lot traded. Similarly, fees for CFDs on stocks, indices, and commodities depend on the product and trading volume. Cryptocurrency trading fees are also variable based on market conditions, but a fixed commission is generally charged for pairs like BTC/USD.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.