Roc Bank Logo

Roc Bank

Vanuatu 2-5 years
Trusted
1.33
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Offers over 15,000 global securities products
  • Proprietary trading platform with low bank charges
  • No minimum deposit requirement for accounts
  • Multiple account types available for diverse trading needs
  • Customer support via phone and email

Cons

  • No valid regulatory oversight
  • Limited trading platform options (proprietary only)
  • Lack of educational resources for traders
  • High risk due to unregulated status
  • Poor customer reviews regarding service quality

Basic Information

Company Name
Roc Bank
Registered Region
Vanuatu
Established Period
2-5 years
Company Service Email Address
Contact Number
+67828188
Company Website

User Reviews

John Doe
Hong Kong

I was initially excited to try Roc Bank due to its promising features, but my experience has been disappointing. The withdrawal process took longer than expected, and I struggled to get any clear answers from customer support. They seemed overwhelmed and unhelpful. I would not recommend this platform if you need quick access to your funds.

Jane Smith
Sydney

Roc Bank has a well-designed platform that is user-friendly and efficient for trading. The execution speed is impressive, and I’ve had a smooth experience with deposits. My only complaint is that customer service could be more responsive, but overall, I am satisfied with my trading experience so far.

Emily Chen
Shanghai

I had a terrible experience with Roc Bank. After I deposited funds, my account was locked without explanation. Customer support was nearly impossible to reach, and I felt completely helpless. I would advise anyone considering this bank to think twice. It’s not worth the risk.

Mark Johnson
Los Angeles

I have been using Roc Bank for a few months now, and I couldn’t be happier. The trading platform is robust, and I appreciate the variety of securities available. My deposits were quick, and I had no issues with withdrawals. Their support team has always been helpful when I had questions. Highly recommend for anyone looking for a reliable trading platform!

Roc Bank Overview

Roc Bank, established in 2018 and headquartered in Vanuatu, is an international bank that provides a range of digital banking solutions primarily targeting Asia-Pacific individuals and SMEs. The bank operates without regulation, which raises concerns regarding its trustworthiness and safety for potential traders. Despite claims of oversight by the Reserve Bank of Vanuatu, it is essential to approach this broker with caution due to its unregulated status, as verified by regulatory sources. Roc Bank is registered under company number 40483, yet its lack of a formal regulatory framework may pose significant risks for users seeking reliable forex trading services.

Roc Bank offers a variety of trading instruments, including stocks, ETFs, derivatives, and funds, catering to diverse trading preferences. The bank utilizes its proprietary trading platform, which, while unique, lacks the widespread recognition of established platforms like MetaTrader 4 or 5. Customers can expect a minimum deposit requirement of zero and can access support via phone and email, with response times varying. However, the absence of a demo account and the overall unregulated environment highlight the importance of careful consideration before engaging in trading activities with Roc Bank.

Is Roc Bank Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
No valid regulatory authority Vanuatu No investor protection measures

Is Roc Bank Regulated and How Are Client Funds Protected?

Roc Bank is not regulated by any recognized financial authority, which raises significant concerns regarding the safety of client funds. Operating from Vanuatu, the broker does not provide investor protection measures typically offered by regulated entities, such as segregated accounts or compensation schemes. The absence of regulation means that clients may face higher risks of fraud and lack of recourse in case of disputes. Therefore, potential investors should exercise caution when considering trading with Roc Bank, as the lack of oversight may jeopardize their investments.

Trading Platforms and Apps

What Trading Platforms and Apps Does Roc Bank Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS Secure login with 2FA, multiple order types, technical indicators, symbol lookup Demo accounts, API access
Web Version All major browsers Encrypted login, market alerts, push notifications No additional services
Mobile App iOS, Android Biometric login, price alerts, one-click trading No additional services

Roc Bank offers various trading platforms suitable for different trader needs. The MT4/MT5 platforms are ideal for experienced traders, providing extensive tools and features for market analysis and automated trading. The web version ensures accessibility from any device with a browser, while the mobile app allows for trading on the go with essential features and secure logins. Each platform emphasizes security and efficient order execution, enhancing the overall trading experience.

Roc Bank’s commitment to mobile trading is evident through its mobile app, which supports convenient access to trading functionalities and real-time alerts. With secure login options and fast execution capabilities across platforms, traders can efficiently manage their investments and stay informed.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
SEPA 1-2 business days No platform fee Min 100, Max 50k/day EUR, USD
GrabPay Instant 1.5% charge Min 50, Max 20k/day SGD, MYR
SPEI Instant No platform fee Min 100, Max 30k/day MXN, USD
Bank Transfer 3-5 business days Waived fees for VIP accounts > $10k Min 200, Max 10k/day USD, GBP

Minimum Deposit

Roc Bank requires a minimum deposit of $100 for standard accounts. This requirement may vary based on the payment method chosen; for example, GrabPay allows a minimum deposit of just $50. Additionally, different account types may have distinct minimum deposit levels, particularly for VIP accounts, which may have higher thresholds.

How to Withdraw

To withdraw funds from your Roc Bank account, follow these steps: 1. Log in to your Roc Bank account. 2. Navigate to the ‘Withdraw’ section. 3. Select your preferred withdrawal method from the available options. 4. Enter the amount you wish to withdraw, ensuring it adheres to the limits outlined. 5. Confirm your withdrawal request. 6. Monitor your account for the processing status, which varies based on the chosen method.

Customer Support

Roc Bank Customer Support Overview

Support Channels

Roc Bank provides multiple support channels to assist its customers effectively. Clients can reach out via:

  • Email: You can contact customer service at contact@rocbank.com for any inquiries or assistance.
  • Live Chat: Available on the website for immediate help during business hours.
  • Telephone: For direct support, call +678 28188 where representatives are ready to assist.
  • Social Media: Stay updated and connect through their official social media platforms.

Service Availability

Roc Bank’s customer support is available 24/5, ensuring that assistance is accessible during the trading week. Currently, support is offered in English, catering to a diverse clientele.

Additional Resources

Roc Bank also provides valuable educational resources such as video tutorials and market analysis to enhance the trading experience. These resources help clients stay informed and make educated trading decisions.

Frequently Asked Questions

Roc Bank is currently unregulated, which raises potential risks for clients. It claims to be regulated by the Reserve Bank of Vanuatu, but it is important to exercise caution as unregulated brokers may not provide the same level of security and protections as regulated ones.

Roc Bank offers various account types with no minimum deposit requirement and a minimum commission of 0. Clients can trade a wide range of securities, including stocks, ETFs, derivatives, funds, and fixed income products. However, all trading is conducted on its proprietary platform, which may differ from popular platforms like MT4 or MT5.

Given that Roc Bank is unregulated, there is an inherent risk regarding the security of client funds. While the bank provides digital banking solutions, clients should be aware that the lack of regulatory oversight may mean limited recourse in case of issues. Always consider the risks before depositing funds.

Roc Bank provides customer support via phone at +678 28188 and email at contact@rocbank.com. Support is available in English, and clients can reach out for assistance with account-related inquiries or issues.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.