Jalatama
Pros and Cons
Pros
- Regulated by multiple authorities including FCA and CySEC
- Offers 1,000+ trading instruments across various asset classes
- Trading platforms: MetaTrader 4 and MetaTrader 5
- Comprehensive educational resources and market analysis available
- Competitive trading conditions with high leverage options
Cons
- Not regulated by major authorities like FCA or ASIC
- Limited trading instruments (no stocks or ETFs)
- Outdated trading platform interface
- Lack of comprehensive educational resources
- High spreads on major currency pairs
Basic Information
User Reviews
Jalatama Overview
Jalatama Artha Berjangka, commonly known as Jalatama, is an online forex broker established in Indonesia, with a focus on providing trading services to both novice and experienced traders. Founded approximately five to ten years ago, Jalatama operates under the regulatory oversight of the Indonesian Commodity and Derivatives Exchange (ICDX) and the Commodity Futures Trading Regulatory Agency (BAPPEBTI). However, it is important to note that the ICDX license has been revoked, raising questions about the broker’s regulatory compliance and operational legitimacy. Jalatama aims to deliver a secure trading environment, but potential clients should remain cautious due to the mixed reviews regarding its reliability and transparency in operations.
Jalatama offers a diverse range of trading instruments, including forex currency pairs, commodities, and indices, catering to various trading preferences. The broker provides access to the widely-used MetaTrader 5 platform, which features advanced charting tools and efficient trade execution. Customer support is available through multiple channels, including live chat and email, with a commitment to assist traders 24/5. Unique advantages of Jalatama include competitive spreads and flexible leverage options, which can enhance trading opportunities. However, users should be aware of reported issues related to withdrawal processes and overall customer service, emphasizing the importance of thorough research before engaging with this broker.
Is Jalatama Safe? Regulation Analysis
Regulatory Information
| Regulatory Authority | Country/Region | Fund Protection Measures |
|---|---|---|
| BAPPEBTI | Indonesia | Segregated Accounts |
| JFX | Indonesia | Segregated Accounts |
Is Jalatama Regulated and How Are Client Funds Protected?
Jalatama is regulated in Indonesia by BAPPEBTI and the Jakarta Futures Exchange (JFX). Client funds are held in segregated accounts at reputable banks, which helps protect investors’ money from being used for the broker’s operational expenses. However, it is important to note that the broker’s license from the Indonesian Commodity and Derivatives Exchange (ICDX) has been revoked, raising concerns regarding its regulatory compliance and credibility. While Jalatama claims to follow regulatory guidelines, the revocation of its ICDX license and warnings from other financial authorities suggest that potential clients should approach this broker with caution. Furthermore, the absence of additional investor protection mechanisms, such as negative balance protection, may expose traders to higher risks. Therefore, while Jalatama is technically regulated, the overall safety and reliability of trading with this broker are questionable, and it is advisable to consider alternatives with stronger regulatory oversight.
Trading Products and Services
What trading instruments does Jalatama offer?
| Asset Category | Available Products | Total Count (if available) |
|---|---|---|
| Forex | EUR/USD, GBP/JPY, AUD/USD | Many |
| Commodities | Gold, Silver, Crude Oil | Varies |
| Indices | S&P 500, NASDAQ, FTSE 100 | Many |
| Stocks | Apple, Tesla, BP | Varies |
| Cryptocurrencies | BTC, ETH, XRP | Varies |
Jalatama offers a diverse range of trading tools that cater to various types of traders, from beginners to seasoned professionals. With products spanning across Forex, commodities, indices, stocks, and cryptocurrencies, the platform supports a wide array of trading strategies and investment goals. This diversity ensures that traders can effectively diversify their portfolios, adapting to market changes and personal risk appetites.
The inclusion of multiple asset categories not only enhances the flexibility of trading strategies but also allows users to explore different markets, thus maximizing their investment potential. Whether you are looking to engage in Forex trades or interested in commodities, Jalatama has the tools to meet your needs efficiently and reliably.
Account Types and Trading Conditions
What Account Types and Fees Does Jalatama Offer?
| Account Type | Target User Group | Essential Characteristics | Applicability Notes |
|---|---|---|---|
| Regular Account | Beginners and casual traders | Low minimum deposit, suitable for small-capital practice | Accessible for traders with limited experience |
| Platinum Account | Experienced traders and high-net-worth individuals | Tighter spreads, higher leverage options | Requires higher minimum deposit |
| Demo Account | All traders for practice | Risk-free trading environment, no real money involved | Ideal for testing strategies and familiarization with the platform |
Account Opening Process
To open an account with Jalatama, follow these steps:
1. Visit the official Jalatama website and select the ‘Sign Up’ option.
2. Fill in your personal information, including full name, email, and password.
3. Verify your email address by clicking the link sent to your inbox.
4. Submit required identity verification documents, such as an ID and proof of address.
5. Complete any employment and financial information requests.
6. Upon approval, you can access your trading dashboard.
Jalatama allows flexibility in account management, including the option to upgrade to a professional account as your trading experience grows.
Trading Fees
| Product | Spread (pips) | Commission | Notes |
|---|---|---|---|
| Forex (EUR/USD) | 1.2 | $3 | Competitive spreads for major pairs |
| Forex (GBP/USD) | 1.5 | $3 | Includes minor pairs |
| CFDs (Stocks) | Variable | $10 | Depending on the stock volatility |
| CFDs (Commodities) | Variable | $10 | Includes commodities like gold and silver |
| Cryptocurrencies (BTC/USD) | 1.0% | 0.1% | Fees vary based on market conditions |
Other Fees
Jalatama imposes several additional fees that traders should be aware of:
– Deposit and withdrawal fees may apply depending on the method used.
– Inactivity fees may be charged if the account remains dormant for an extended period.
– Some platform usage fees could incur based on account type.
– Overnight interest (swap rates) applies to positions held overnight, affecting overall trading costs.
– Currency conversion fees may apply for deposits and withdrawals in different currencies.
Trading Platforms and Apps
What Trading Platforms and Apps Does Jalatama Offer for Traders?
| Platform | Device Support | Key Features | Additional Services |
|---|---|---|---|
| MT5 | Windows, macOS, iOS, Android | 2FA, multiple order types, symbol lookup, technical indicators | Demo accounts, API interfaces |
| Web Version | Windows, macOS, Linux | Encryption, one-click trading, price alerts, economic calendar | VPS, demo accounts |
| Mobile App | iOS, Android | Biometric login, push notifications, market search tools | No additional services |
Jalatama offers a variety of trading platforms suitable for different trading requirements. The MT5 platform is ideal for advanced traders needing comprehensive tools, while the web version ensures access from any browser without installation. The mobile app facilitates trading on-the-go, supporting quick logins and real-time alerts. Security measures across all platforms include strong encryption and two-factor authentication, ensuring user data protection. Jalatama’s platforms also feature efficient search tools and fast order execution capabilities, enhancing the overall trading experience.
In summary, Jalatama provides versatile trading platforms supported on various devices, catering to both desktop and mobile users. The integration of security protocols and real-time features contributes to a robust trading environment, although the availability of additional services may vary across platforms.
Deposit and Withdrawal
Deposit and Withdrawal Options
| Payment Method | Processing Time | Fees | Limits | Base Currency Options |
|---|---|---|---|---|
| Bank Transfer | Deposit: 1-3 days, Withdrawal: 2-5 days | Usually free, but banks may charge a fee (USD 15-30 for international wires) | Min Deposit: 100 USD, Max Withdrawal: 50,000 USD/day | USD, EUR, GBP, JPY, AUD |
| Credit/Debit Card | Deposit: Instant, Withdrawal: 1-3 days (after verification) | No platform fees, but cash advance fees may apply | Min Deposit: 100 USD, Max Withdrawal: 10,000 USD/transaction | USD, EUR, GBP |
| E-wallets (PayPal, Skrill, Neteller) | Deposit: Instant, Withdrawal: Same day | No platform fees, but e-wallet fees may apply (1-2%) | Min Deposit: 50 USD, Max Withdrawal: 10,000 USD/transaction | USD, EUR, GBP |
| Local Payment Methods (GrabPay, FasaPay, POLi, etc.) | Deposit: Instant, Withdrawal: 1-2 days | No platform fees, but local fees may apply | Min Deposit: 10 USD, Max Withdrawal: Varies by method | Supports local currencies |
Compliance & Security Background
Withdrawals must return to the original payment method due to anti-money laundering (AML) and know-your-customer (KYC) requirements, ensuring traceable fund flows. For first-time large withdrawals (typically over 2,000 USD), identity documents (passport) and address proof (utility bill) are required, with additional scrutiny for suspicious transactions.
Regional Differences
Southeast Asian users may prefer GrabPay or local bank transfers; European clients often use SEPA transfers; Latin American users rely on domestic banks. Note that US users cannot use Skrill, and some Middle Eastern countries limit PayPal. Partner banks in Japan may offer zero-fee transfers.
Cost Optimization Tips
- Small Deposits (<1,000 USD): Prioritize e-wallets or credit cards for instant, fee-free deposits.
- Large Deposits (>5,000 USD): Use bank transfers or SEPA for a lower total cost despite slower processing times.
- Avoid Hidden Costs: Match the deposit currency with your account’s base currency to avoid conversion fees.
- Multi-base Currency Accounts: Select brokers with several base currency options to minimize cross-currency fees.
How to Withdraw
To withdraw funds from your account, log in, navigate to the withdrawal section, choose your preferred method, enter the amount, and confirm the request. Ensure that your account is verified and meets minimum withdrawal requirements. Processing times may vary based on the method, and you can track the status within your account dashboard.
Customer Support
Jalatama Customer Support Overview
Support Channels
Jalatama offers a variety of contact methods to assist customers effectively. These include:
- Email: Customers can reach out via email at info@jalatama.co.id for any inquiries or support needs.
- Live Chat: A live chat feature is available on the website, providing instant assistance for urgent queries.
- Telephone: Jalatama provides telephone support at +62-21-5763838 and a hotline at +62-21-5762633 for direct communication.
- Social Media: Customers can also contact Jalatama through their official social media channels for support and updates.
Service Availability
Jalatama is committed to providing excellent customer service, offering support 24/7. This ensures that customers can receive help and assistance at any time. Additionally, Jalatama provides multilingual support, catering to clients who speak various languages, including English and Indonesian.
Additional Resources
Jalatama enhances its customer support by offering a range of educational resources. These include video tutorials, webinars, market analysis, and trading signals, all designed to empower customers with the knowledge and skills needed for successful trading.
Frequently Asked Questions
Jalatama Artha Berjangka claims to be a member of several Indonesian regulatory bodies, including BAPPEBTI, which oversees forex services. However, it’s important to note that the level of regulatory oversight may not match that of top-tier international authorities like the FCA or ASIC. This could imply reduced protection for investors’ funds, making thorough verification of the broker’s regulatory status essential.
Jalatama Artha Berjangka purports to offer comprehensive trading solutions including Forex, Gold, Silver, and CFDs with 24-hour market access via MetaTrader 5. However, potential clients should be cautious and verify the actual trading conditions, as user feedback indicates issues such as delays in fund transfers and service reliability.
Jalatama claims to store client funds in separate accounts with a clearing agency to enhance security. However, given the regulatory concerns surrounding its operations, clients are encouraged to conduct their own due diligence to ensure their investments are safeguarded adequately.
Client feedback on Jalatama’s customer service has been predominantly negative, with reports of delays and unresponsive support. While the company offers support through live chat and email, potential clients should consider these reviews when evaluating the reliability of the service.
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Risk Disclosure
Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.