EBSI Logo

EBSI

Hong Kong Above 20 years
Trusted
8.22
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by Securities and Futures Commission (SFC) of Hong Kong
  • Diverse selection of trading instruments including Forex, commodities, indices, stocks, and cryptocurrencies
  • Multiple trading platforms: MetaTrader 4 and proprietary EBSI GO!
  • Customer support available through email, live chat, and telephone
  • Over 20 years of experience in the financial sector

Cons

  • Unverified HKGX regulation
  • Higher spreads on minor currency pairs
  • No advanced educational resources available
  • Limited cryptocurrency pairs offered
  • Withdrawal fees may apply

Basic Information

Company Name
EBSI
Registered Region
Hong Kong
Established Period
Above 20 years
Company Service Email Address
Contact Number
+85239208020
Company Website

User Reviews

James Chen
Hong Kong

I faced significant delays when trying to withdraw my funds. It took over a week to get a response from customer support, and when I finally did, they didn’t provide clear answers. Very frustrating experience.

Sarah Lim
Singapore

EBSI offers a solid trading platform with MT4, which I find very user-friendly. The execution speed is impressive, and I appreciate the variety of trading instruments available. Overall, a great choice for forex trading.

Mark Johnson
London

I had a terrible experience trying to get support. The live chat feature was down, and my emails went unanswered. I feel neglected as a customer and won’t be using their services again.

Emily Wong
Toronto

I’ve been trading with EBSI for a few months now, and I am very satisfied. The EBSI GO! app is convenient for mobile trading and the demo account was perfect for practicing my strategies. Highly recommend!

EBSI Overview

EBSI, officially known as China Everbright Securities International Company Limited, is a well-established forex broker operating for over 20 years, with its headquarters located in Hong Kong. The broker is regulated by the Securities and Futures Commission (SFC) of Hong Kong, which adds a layer of credibility and customer protection to its services. EBSI has built a strong reputation in the financial sector, offering a range of services designed for both individual and institutional clients.

The broker provides a diverse selection of trading instruments, including forex and various financial services such as wealth management and corporate finance. Traders can utilize the widely recognized MetaTrader 4 platform, along with EBSI’s proprietary trading app, EBSI GO!, which is available for both iOS and Android devices. Customer support is available through multiple channels, ensuring responsiveness and assistance for traders. EBSI’s extensive experience and regulatory backing position it as a reputable choice for those looking to engage in forex trading.

Is EBSI Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Securities and Futures Commission (SFC) Hong Kong Segregated Funds

Is EBSI Regulated and How Are Client Funds Protected?

EBSI, officially known as China Everbright Securities International Company Limited, is regulated by the Securities and Futures Commission (SFC) of Hong Kong, which is a recognized financial authority. This regulation enhances the broker’s credibility and provides a level of customer protection. Client funds are safeguarded through measures such as segregated accounts, which ensure that client assets are kept separate from the broker’s operational funds. This structure helps protect clients in the event of financial difficulties faced by the broker. Additionally, EBSI has established a strong reputation over its operational history of over 20 years, further contributing to its legitimacy and reliability in the forex trading landscape.

Trading Platforms and Apps

What Trading Platforms and Apps Does EBSI Offer for Traders?

Platform Device Support Key Features Additional Services
MetaTrader 4 (MT4) Windows, macOS, iOS, Android Login security (encryption), multiple order types, technical indicators, price alerts Demo accounts, VPS
EBSI GO! iOS, Android Login security (biometrics), one-click trading, push notifications Demo accounts
Web Version Web browsers Market search, order types, economic calendar None

EBSI provides a robust trading environment through its platforms, catering to different trader needs. The MetaTrader 4 platform is suitable for those seeking advanced trading tools and features across various operating systems. The EBSI GO! mobile app offers convenient trading options with secure logins, enabling users to trade on the go. Additionally, the web version facilitates easy access to trading functionalities without the need for software installation. Overall, EBSI emphasizes security, efficient order execution, and user-friendly interfaces across its platforms, supporting a versatile trading experience.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer 3–5 days No platform fee Min 50, Max 20k/day HKD, USD
Credit/Debit Card Instant No platform fee Min 50, Max 10k/day HKD, USD
E-Wallet (e.g., Skrill, Neteller) Instant 1.5% charge Min 50, Max 15k/day HKD, USD
Cryptocurrency Instant No platform fee Min 50, Max 10k/day HKD, USD

Minimum Deposit

EBSI requires a minimum deposit of 50 units of the base currency for all account types. This requirement remains consistent across payment methods and regions.

How to Withdraw

  1. Log into your EBSI account.
  2. Navigate to the ‘Withdrawal’ section of the platform.
  3. Select your preferred withdrawal method from the available options.
  4. Enter the amount you wish to withdraw, ensuring it meets the limits.
  5. Follow the prompts to confirm your withdrawal details.
  6. Submit your withdrawal request for processing.

Customer Support

EBSI Customer Support Overview

Support Channels

EBSI offers multiple contact methods for customer support, ensuring that traders can easily reach out for assistance. The available support channels include:

  • Email: Clients can contact the support team via email at cs@ebshk.com for inquiries and assistance.
  • Live Chat: A live chat option is available on the EBSI website, providing instant help for urgent queries.
  • Telephone: Customers can call the support hotline at +852 3920 8020 for direct communication with support representatives.
  • Social Media: EBSI maintains a presence on platforms like Facebook, allowing users to connect and seek help through social channels.

Service Availability

EBSI’s customer support operates during regular business hours, providing assistance from Monday to Friday. While specific hours may vary, the support team is generally available to help clients with their trading needs. Multilingual support is also offered, catering to a diverse clientele with support available in various languages.

Additional Resources

To enhance the trading experience, EBSI provides educational resources, including video tutorials, market analysis, and webinars. These resources help traders stay informed and improve their trading strategies, ensuring they have access to valuable information and insights.

Frequently Asked Questions

Yes, EBSI is regulated by the Securities and Futures Commission (SFC) of Hong Kong, which enhances the broker’s credibility and provides a level of customer protection. Client funds are protected through measures such as segregated accounts, ensuring that assets are kept separate from the broker’s operational funds.

EBSI offers two primary trading platforms: MetaTrader 4 (MT4) and its proprietary app, EBSI GO!. MT4 is available on multiple devices including Windows, macOS, iOS, and Android, while EBSI GO! is specifically designed for mobile trading on iOS and Android devices.

EBSI provides several account types, including Retail Accounts for beginners, Professional Accounts for experienced traders, Corporate Accounts for businesses, Islamic Accounts for swap-free trading, and Demo Accounts for practice without financial risk.

EBSI offers multiple contact methods for customer support, including email at cs@ebshk.com, live chat on the EBSI website, and telephone support at +852 3920 8020. Support is available during regular business hours from Monday to Friday.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.