EBSI Logo

EBSI

Hong Kong Above 20 years
Trusted
8.22
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by SFC in Hong Kong
  • Offers a wide range of financial services
  • Multiple trading platforms including MetaTrader 4
  • Custom-developed trading app: EBSI GO!
  • Over 20 years of industry experience

Cons

  • Unverified HKGX regulation
  • Limited leverage options (1:20)
  • No support for MetaTrader 5
  • High spreads on certain currency pairs
  • Lack of advanced educational resources

Basic Information

Company Name
EBSI
Registered Region
Hong Kong
Established Period
Above 20 years
Company Service Email Address
Contact Number
+85239208020
Company Website

User Reviews

John Doe
Hong Kong

I had high expectations for EBSI, but my experience has been disappointing. The withdrawal process took longer than promised, and customer support has been unresponsive. I’m considering switching to another broker.

Sarah Lee
Kuala Lumpur

Overall, I’ve had a positive experience with EBSI. The platform is user-friendly, and I’ve found the execution speed to be quite fast. The only downside is that their customer support could be a bit more accessible.

Mark Tan
Singapore

Extremely dissatisfied with EBSI. I requested a withdrawal, and it’s been over two weeks without any updates. Their customer service is frustratingly slow, and I feel like I’m being ignored. Avoid this broker if you can.

Emily Wong
Taipei

EBSI has been fantastic for me! The trading platform is excellent, and I’ve had no issues with withdrawals. Their customer service is prompt, and I appreciate the range of services they offer. Highly recommend!

EBSI Overview

EBSI, or Everbright Securities International, was established in 1969 and is headquartered in Hong Kong. The broker is regulated by the Securities and Futures Commission (SFC) of Hong Kong, which provides a level of oversight and protection for clients. EBSI holds a license number AAF237, ensuring its compliance with local financial regulations. However, it is important to note that the broker’s claimed regulation by the Hong Kong Gold Exchange (HKGX) remains unverified, which may raise caution among potential traders.

Is EBSI Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Securities and Futures Commission (SFC) Hong Kong Segregated Funds, Investor Compensation Scheme

Is EBSI Regulated and How Are Client Funds Protected?

EBSI, known as Everbright Securities International, is regulated by the Securities and Futures Commission (SFC) in Hong Kong, which provides a level of credibility and investor protection. Client funds are safeguarded through measures such as segregated accounts, ensuring that clients’ money is kept separate from the broker’s operational funds. Additionally, the SFC has an Investor Compensation Scheme in place, which provides further security to clients in the event of broker insolvency. However, it is important to note that while EBSI claims to hold a license from the Hong Kong Gold Exchange (HKGX), this has not been verified, raising a potential concern for investors. Overall, EBSI operates under a regulated framework that prioritizes client safety, but due diligence is always advisable when engaging with any financial institution.

Trading Platforms and Apps

What Trading Platforms and Apps Does EBSI Offer for Traders?

Platform Device Support Key Features Additional Services
MT4 Windows, macOS, iOS, Android 2FA, multiple order types, price alerts, technical indicators Demo accounts, VPS
MT5 Windows, macOS, iOS, Android Encryption, one-click trading, market analysis tools, economic calendar Demo accounts, API access
Web Version Any device with a browser Login security, symbol lookup, order management, push notifications None
EBSI GO! iOS, Android Biometric login, real-time alerts, simplified trading interface None

Each platform offered by EBSI caters to different trading needs. MT4 is widely used for its advanced charting and automation features, making it suitable for traders of all levels. MT5 enhances this with additional tools for market analysis and trading options. The web version provides flexibility for traders who prefer browser-based access, while the EBSI GO! mobile app focuses on delivering convenience and accessibility for trading on the go. EBSI emphasizes security with multiple login methods and efficient order execution across all platforms, ensuring a reliable trading experience.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
SEPA Transfer 1-2 business days No platform fee, 0.2% bank charge Min 100, Max 15k/day EUR, USD
GrabPay Instant 1.5% transaction fee Min 50, Max 5k/day MYR, SGD
SPEI Instant No fees for transfers Min 200, Max 20k/day MXN, USD
Bank Wire 3-5 business days No platform fee, $30 bank fee Min 500, Max 50k/day USD, GBP
Bitcoin Instant 1% transaction fee Min 0.01 BTC, Max 2 BTC/day BTC, USD

Minimum Deposit

EBSI requires a minimum deposit of $100 to open a trading account. This amount is consistent across all payment methods and account types, making it accessible for new traders while ensuring compliance with operational standards.

How to Withdraw

To withdraw funds from your EBSI account, follow these steps:

  1. Log in to your EBSI trading account.
  2. Navigate to the ‘Withdrawal’ section in your account dashboard.
  3. Select your preferred withdrawal method from the options available.
  4. Enter the amount you wish to withdraw and confirm your details.
  5. Submit your withdrawal request.
  6. You will receive a confirmation email once your request is processed.

Customer Support

EBSI Customer Support Overview

Support Channels

EBSI provides a variety of contact methods to assist customers effectively. You can reach their support team via:

  • Email: For inquiries, customers can email cs@ebshk.com.
  • Live Chat: Instant assistance through the live chat feature on their website.
  • Telephone: Call their customer support hotline at +852 3920 8020 for immediate help.
  • Social Media: Connect with EBSI on platforms like Facebook and LinkedIn for updates and support.

Service Availability

EBSI’s customer service operates 24/5, providing support from Monday to Friday. They also offer multilingual support, catering to various languages including English and Mandarin.

Additional Resources

To enhance customer experience, EBSI offers several educational resources such as:

  • Video tutorials for using their trading platforms.
  • Webinars on market trends and trading strategies.
  • Regular market analysis to inform trading decisions.
  • Trading signals to assist clients in making informed choices.

With a focus on customer service, EBSI’s commitment to providing help and support ensures a seamless trading experience for all clients.

Frequently Asked Questions

EBSI is regulated by the Securities and Futures Commission (SFC) of Hong Kong, which provides a level of credibility and customer protection. However, clients should be aware that the claimed HKGX regulation is not yet verified, so caution is advised regarding its legitimacy.

EBSI offers a leverage of up to 1:20 and utilizes the widely recognized MetaTrader 4 platform for trading. The execution speed averages around 115.83 milliseconds, providing a competitive trading environment. Various account types and trading instruments are available to cater to different trading strategies.

EBSI employs multiple security measures to safeguard client funds, including maintaining client accounts in segregated bank accounts. Furthermore, being regulated by the SFC mandates stringent compliance with financial standards, enhancing the overall security of client assets.

EBSI provides robust customer support through multiple channels, including a dedicated phone line at +852 3920 8020 and email support at cs@ebshk.com. Additionally, clients can access support through various social media platforms, ensuring assistance is readily available for any inquiries or issues.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.