DEGIRO Logo

DEGIRO

Ireland 5-10 years
Trusted
1.57
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Zero commission on US shares and selected ETFs
  • Diverse range of investment products including stocks, ETFs, bonds, and options
  • User-friendly trading platform with advanced order capabilities
  • No deposit, withdrawal, or inactivity fees
  • Educational resources including a Knowledge Center and Investors Academy

Cons

  • No valid regulatory oversight
  • Limited trading instruments available
  • No support for MetaTrader platform
  • Lack of advanced educational resources
  • Withdrawal restrictions on invested funds

Basic Information

Company Name
DEGIRO
Registered Region
Ireland
Established Period
5-10 years
Company Service Email Address
Contact Number
+31202613072
Company Website

User Reviews

John Smith
Dublin

I had a terrible experience with DEGIRO. I attempted to withdraw my funds but faced numerous delays and their customer support was unresponsive. I felt completely stuck and unable to access my own money. Very frustrating!

Sarah Johnson
Cork

DEGIRO has been a game changer for me! Their trading platform is user-friendly and fast. I’ve had great success with zero commission on US shares, and their educational resources are top-notch. Highly recommend!

Michael O'Connor
Galway

While DEGIRO offers low fees, I’ve had major issues with their customer support. It takes ages to get a response, and I was left in the dark about my account status for days. Not what I expected from a broker.

Emily Kelly
Belfast

Overall, I’m quite satisfied with DEGIRO. The execution speed is impressive, and I appreciate the low fees. However, the lack of direct customer support options can be a bit frustrating at times. Still, it’s a solid platform for trading.

DEGIRO Overview

Founded in 2008 and headquartered in Amsterdam, DEGIRO is a European brokerage firm that has become a prominent player in the online trading space. Initially serving professional markets, DEGIRO expanded its services to retail clients in 2013, providing access to a wide range of trading instruments, including forex and stocks. While the broker has gained recognition for its low-cost trading model, it is important to note that DEGIRO operates without a valid regulatory license, which may raise concerns for potential traders regarding security and oversight.

DEGIRO offers a user-friendly trading platform equipped with advanced features that facilitate trading across various financial instruments. Clients can engage in forex trading, benefiting from low fees and zero commissions on select products, such as US stocks and ETFs. The platform allows for a customizable trading experience, with tools for real-time market analysis and portfolio management. Customer support is available via phone and email, ensuring assistance during trading hours. Despite its advantages, traders should weigh the lack of regulation against the broker’s competitive offerings and low-cost structure when considering DEGIRO for their trading needs.

Is DEGIRO Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
No valid regulatory information Ireland None

Is DEGIRO Regulated and How Are Client Funds Protected?

DEGIRO is currently not regulated by any recognized financial authority, which raises significant concerns regarding its legitimacy and trustworthiness. Without a valid regulatory framework, investors face increased risks, including a lack of investor protection and potential exposure to fraud. Client funds are not safeguarded under any regulatory compensation scheme, which means that in the event of financial difficulties, there are no guarantees for recovering lost investments. Due to the absence of regulatory oversight, trading with DEGIRO may not be considered safe for most investors.

Trading Platforms and Apps

What Trading Platforms and Apps Does DEGIRO Offer for Traders?

Platform Device Support Key Features Additional Services
Web Version Windows, macOS Secure login via encryption, market search, multiple order types, price alerts, technical indicators Demo account available
Mobile App iOS, Android Biometric login, push notifications, symbol lookup, quick order execution No demo account
Desktop App Windows, macOS Two-factor authentication, advanced charting tools, economic calendar API interface available

DEGIRO provides a web version that is accessible on both Windows and macOS, offering a robust set of features ideal for desktop trading. The mobile app supports iOS and Android devices, allowing for convenient trading on the go with secure biometric logins and real-time alerts. The desktop app caters to advanced users, featuring additional tools and two-factor authentication for enhanced security. Overall, DEGIRO’s platforms emphasize fast order execution, secure login options, and efficient market search capabilities, supporting a wide range of trading activities.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
SEPA Transfer 1-2 business days No platform fee Min €50, Max €20,000/day EUR
Credit/Debit Card Instant No platform fee, 1.5% charge for deposits Min €50, Max €5,000/day EUR, GBP
Bank Transfer (International) 3-5 business days No platform fee Min €50, Max €20,000 EUR
PayPal Instant No platform fee, 1.5% charge for deposits Min €50, Max €5,000/day EUR, GBP

Minimum Deposit

DEGIRO requires a minimum deposit of €50 for standard accounts. This requirement remains consistent across all payment methods and does not vary by account type or region.

How to Withdraw

To withdraw funds from your DEGIRO account, follow these steps:

  1. Log in to your DEGIRO account.
  2. Navigate to the ‘Account’ section.
  3. Select ‘Withdraw Funds’.
  4. Choose your preferred withdrawal method.
  5. Enter the amount you wish to withdraw.
  6. Confirm your withdrawal request.
  7. Check your email for confirmation and wait for processing.

Customer Support

DEGIRO Customer Support Overview

Support Channels

DEGIRO offers several support channels to assist customers with their inquiries:

  • Email: Customers can reach out via email at clients@degiro.ie for assistance 24/7.
  • Telephone: For immediate support, DEGIRO can be contacted at +31 20 261 3072, available from 7 AM to 9 PM.
  • Live Chat: Currently, DEGIRO does not offer a live chat option directly on their website.
  • Social Media: Customers can follow DEGIRO on platforms like Facebook, LinkedIn, Twitter, and Instagram for updates and support.

Service Availability

DEGIRO’s support is available from 7 AM to 9 PM, providing assistance in multiple languages, including English and Dutch. This ensures that customers can receive help in their preferred language during the operating hours.

Additional Resources

In addition to customer support, DEGIRO provides valuable educational resources to help traders improve their skills. These include a Knowledge Center, Investors Academy, and a blog section with insights and market analysis.

Overall, while DEGIRO offers solid support options, some users have reported longer response times, indicating room for improvement in their customer service efficiency.

Frequently Asked Questions

DEGIRO operates under the supervision of the Dutch Authority for the Financial Markets (AFM) and is a member of the Investor Compensation Scheme, which protects clients in case of insolvency. However, it is important to note that DEGIRO has faced scrutiny regarding its regulatory status in some regions, so clients should conduct their own due diligence.

DEGIRO offers commission-free trading for US stocks and selected ETFs, although external handling costs of €0.50 per trade apply. There are no deposit or withdrawal fees, and an inactivity fee is not charged. Currency conversion incurs a fee of 0.25%. Clients should review the fee schedule for comprehensive details.

Client funds at DEGIRO are held in segregated accounts, separate from the company’s own funds, which enhances security. Additionally, DEGIRO employs robust encryption and cybersecurity measures to protect personal and financial information.

DEGIRO’s trading platform is designed to be user-friendly, offering features like real-time market data, a customizable dashboard, and a quick order window. While many users appreciate the platform’s functionality, some have reported that customer support response times can be longer than expected, which may impact the overall user experience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.