TRADE.com is a multi-asset broker founded in 2013, offering a streamlined path from registration to live trading on high-speed servers, backed by top-tier regulatory oversight and segregated client funds.
1. Brand Authority & Fund Security
Established Track Record: Operating since 2013 under a parent company with extensive market experience. Industry Recognition: Regular participant and award winner at major financial expos like iFX EXPO and Finance Magnates London Summit, including accolades for “Best Trading Platform” and “Best Customer Service.” Regulatory Assurance: Client funds are held in segregated accounts at top-tier banks. The broker is regulated by the UK’s Financial Conduct Authority (FCA), Cyprus Securities and Exchange Commission (CySEC), South Africa’s Financial Sector Conduct Authority (FSCA), and the British Virgin Islands Financial Services Commission (FSC). Technical Infrastructure: Offers dedicated, high-speed execution servers in key hubs like London LD4 and Frankfurt, minimizing latency for traders.
2. Step-by-Step Registration
Navigate to the official registration page: https://www.trade.com/en/register Fill in your personal details (name, email, country, phone number). Choose your account base currency (e.g., USD, EUR). Agree to the terms and conditions and confirm you are not a US citizen. Critical Step: Check your email for the automatically generated Master and Investor passwords. These are sent securely upon registration completion, not set by you during first login. Verify your email address via the link provided. Common OTP/Email Issue Nanny-Style Fix No Registration Email Received
Account Tiers: Choose based on your starting capital and desired conditions. Silver: Minimum deposit $100. Gold: Minimum deposit $10,000. Platinum: Minimum deposit $50,000. Exclusive: Minimum deposit $100,000+.
Leverage: Up to 1:30 for retail clients under EU regulations, or up to 1:300 for international clients. KYC Document Upload (Client Portal): Proof of Identity: A clear, color copy of your valid Passport, National ID, or Driver’s License. Proof of Residence: A utility bill (electricity, water, gas) or bank statement issued within the last 90 days. It must clearly show your name and residential address. KYC Troubleshooting: Spouse’s or Landlord’s Bills If the bill is in your spouse’s name, you must upload the bill alongside a copy of your official Marriage Certificate. A simple declaration is not sufficient for compliance. If you are living with a landlord, provide the bill in the landlord’s name, a copy of your rental agreement, and a signed letter from the landlord confirming your residence. Typical KYC approval is completed within 24 hours of submitting clear, valid documents.
3. Platform Login & Error Fixing
Official Login Portal: https://www.trade.com/en/login Password Logic: Use the Master Password (sent in your registration email) to log into the trading platform (TRADE.com-Live or TRADE.com-Demo). Use the Investor Password for read-only access to monitor accounts. Password Reset: If you need to change your passwords, do NOT attempt it from the platform login screen. Log into your Client Portal (using the same credentials) and navigate to the security or account settings section to reset them securely. Server Selection: For optimal speed, select the London or Frankfurt server from the platform’s connection settings menu upon first login.
4. Funding & Withdrawals
Deposit Methods: Credit/Debit Card (Visa/Mastercard), Wire Transfer, Skrill, Neteller, PayPal, Sofort, Giropay, Local Bank Transfer (Nigeria/Vietnam), USDT (via specific gateways). Withdrawal Methods: Supports global bank wire transfers, Skrill, Neteller, PayPal, and select local payment methods.
Processing Times: Instant: Credit/Debit Cards, E-Wallets (Skrill, Neteller, PayPal). 2-5 Business Days: Bank Wire Transfers and Local Bank Transfers. Funding Method Typical Processing Time Note for Beginners Credit/Debit Card Instant Most familiar; use the card in your name. Skrill/Neteller/PayPal Instant Must be in your name and pre-verified. Local Bank Transfer 1-24 Hours Available for specific regions like Nigeria/Vietnam. International Wire 2-5 Business Days Factor in weekend/holiday delays.
5. In-depth FAQ
Q: How long does account approval take?
A: Registration is instant. Full verification (KYC) typically completes within 24 hours of document submission.
Q: Can I trade before my KYC is approved?
A: No. You must deposit funds and complete the KYC verification process before you can access live trading.
Q: I lost my Master Password email. What do I do?
A: Do not re-register. Go to the login page (https://www.trade.com/en/login), click “Forgot Password?”, and follow the instructions to reset it via your registered email. You can also log into your Client Portal to manage passwords.
Q: What is the minimum deposit?
A: The minimum deposit is $100 for a Silver account.
Q: Are there fees for deposits or withdrawals?
A: TRADE.com does not charge fees for deposits. Withdrawal fees may be applied by the payment provider (e.g., your bank or e-wallet). Always check with your provider.
Q: How do I contact customer support?
A: Support is available 24/5 via live chat on the website, email, and phone. Details are in the “Contact Us” section of your Client Portal.