Basic Information
Pros and Cons
Pros
- Over a decade of operational experience
- Offers trading in gold and silver
- Maximum leverage of 1:100
- Spreads starting at 1.3 pips
- Utilizes the MT4 trading platform
Cons
- Regulated by HKGX with limited investor protection
- Mixed reputation with numerous complaints
- Issues with withdrawal processes reported
- Customer service responsiveness criticized
- Severe slippage and execution problems
Is Acetop Safe and Legit?
Acetop Precious Metals Limited, registered in Hong Kong in 2011, has over a decade of operational experience. The broker offers trading in precious metals, including gold and silver, with a maximum leverage of 1:100 and spreads starting at 1.3 pips, utilizing the MT4 trading platform.
Regulated by HKGX, Acetop operates legally within its jurisdiction; however, its regulatory status may not provide robust investor protection, which raises considerations regarding safety and trustworthiness.
Market feedback suggests a mixed reputation for Acetop, with notable complaints regarding severe slippage, delayed market openings, and customer service responsiveness. Users often report challenges with withdrawal processes and inconsistencies in trading execution, prompting caution among potential clients.
Is Acetop a Regulated Broker?
What Are the Regulatory Licenses Held by Acetop?
Acetop Precious Metals Limited operates under the regulation of HKGX, which oversees its activities in Hong Kong. However, it is important to note that its regulatory status may not offer substantial investor protection, indicating a potential risk for clients. Acetop does not hold any mainstream regulatory licenses outside of this offshore authority.
Client Fund Segregation: Your Ultimate Safeguard
Capital Protection Measures
Acetop Precious Metals Limited does not specify whether client funds are held in independently regulated bank accounts separated from the broker’s own assets. Due to its regulatory status under HKGX, clients should be aware that investor protection measures may be limited, highlighting potential risks involved in fund management.
Acetop Leverage
The maximum leverage offered by Acetop is 1:100 for all trading accounts. This leverage aligns with the legal limits set by the HKGX regulatory authority, ensuring compliance within its jurisdiction. Clients classified as retail may experience restrictions compared to professional account holders regarding leverage use.
Acetop Withdrawal Review
How to Contact Acetop?
Does Acetop Have Withdrawal Issues?
Acetop Precious Metals Limited has received a significant number of complaints, particularly concerning withdrawal processes. Users report frustrations with delayed withdrawals and account restrictions following complaints. Feedback primarily comes from online trading forums and complaint aggregators, indicating a pattern of slippage and execution issues during trading. The broker’s customer service response to complaints has been criticized for being unresponsive and lacking in resolution. Overall, there is a notable volume of complaints regarding withdrawal issues, which raises caution about the broker’s reliability and investor protection measures.
Frequently Asked Questions
A1: Acetop Precious Metals Limited is registered in Hong Kong and operates under the regulation of HKGX. However, its regulatory status may not provide robust investor protection, which raises concerns regarding safety and legitimacy for potential clients.
A2: Acetop is regulated by HKGX, which oversees its activities in Hong Kong. It is important to note that it does not hold any mainstream regulatory licenses outside of this offshore authority, indicating potential risks for clients.
A3: Acetop does not specify whether client funds are held in independently regulated bank accounts separate from the broker’s own assets. Due to its regulatory status, investor protection measures may be limited, posing risks for fund management.
A4: Yes, Acetop has received numerous complaints regarding withdrawal processes, including delays and account restrictions after complaints. Users have reported challenges with withdrawal timeliness and responsiveness from customer service.
A5: Clients can reach Acetop’s customer service through their phone at +852 2276 8888 or via email at cs@igoldhk.com. However, feedback suggests that their customer service responsiveness has been criticized.
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Risk Disclosure
Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.