CommSec Logo

CommSec

Australia Above 20 years
Trusted
7.07
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by Australian Securities and Investments Commission (ASIC)
  • Diverse trading instruments including forex, equities, and ETFs
  • User-friendly trading platforms: CommSec Web, Mobile App, and IRESS
  • Comprehensive educational resources and market research
  • Low brokerage fees starting from $5 per trade

Cons

  • Not price competitive on global stocks
  • High fees for frequent traders
  • No live chat support available
  • Limited access for international traders
  • Lack of CFD or forex trading options

Basic Information

Company Name
CommSec
Registered Region
Australia
Established Period
Above 20 years
Company Service Email Address
Contact Number
+61291151417
Company Website

User Reviews

Linda M.
Sydney

I’ve been using CommSec for a while, but I’m increasingly frustrated. The platform frequently shows ‘insufficient funds’ even when I have cash available in my linked account. This has happened multiple times, causing me to miss out on trades. I’ve tried reaching customer support, but the wait times are excessive, and when I finally get through, they can’t seem to resolve the issue. Very disappointing experience overall.

Raj S.
Melbourne

CommSec has a solid trading platform that I find user-friendly. The web interface is straightforward, and I appreciate the access to real-time data and research tools. However, the brokerage fees can be a bit high, especially for frequent trading. Overall, I’ve had a positive experience, but there’s definitely room for improvement on the fees.

Martin S.
Brisbane

My experience with CommSec has been terrible. I tried to transfer funds from my bank account, but the process took forever, and I missed out on important trades. Customer service was unhelpful, and I felt ignored. I will not be using this platform again and would advise others to look for alternatives.

Brett I.
Perth

I’ve been a customer of CommSec for years, and I have to say, their customer service has been exceptional. I recently had some issues with my application, and the support staff went above and beyond to help me. The platform is easy to navigate, and I love the educational resources available. I highly recommend CommSec for anyone serious about trading.

CommSec Overview

CommSec, officially known as Commonwealth Securities Limited, is a leading online broker in Australia, founded on July 17, 1995. Based in Sydney, Australia, CommSec has established a strong regulatory presence, offering services to retail investors and ensuring compliance with applicable financial regulations. With over 20 years of experience in the brokerage industry, CommSec has built a reputation as a trusted provider of trading services in the region.

As a comprehensive brokerage, CommSec presents a broad range of trading instruments, including forex, equities, and exchange-traded funds (ETFs). The broker offers a user-friendly trading platform with robust features, such as market research tools, live data access, and educational resources designed for both novice and experienced traders. Customer support is available to assist users in multiple languages, ensuring a responsive and helpful trading experience. CommSec’s commitment to investor education and its innovative tools make it a competitive option for those looking to engage in trading and investment activities.

Is CommSec Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Australian Securities and Investments Commission (ASIC) Australia Segregated Funds

Is CommSec Regulated and How Are Client Funds Protected?

CommSec, operating under Commonwealth Securities Limited, is regulated by the Australian Securities and Investments Commission (ASIC), which ensures compliance with strict financial standards. This regulatory oversight provides a level of trust and legitimacy, marking CommSec as a safe choice for investors in the Australian market. Client funds are protected through the requirement for segregated accounts, meaning that client deposits are kept separate from the broker’s operating funds, reducing the risk of loss in the event of financial difficulties. This structure, combined with CommSec’s long-standing reputation and experience in the industry, reinforces its status as a regulated and legitimate broker for those looking to engage in trading and investment activities.

Trading Platforms and Apps

What Trading Platforms and Apps Does CommSec Offer for Traders?

Platform Device Support Key Features Additional Services
CommSec Web Platform Windows, macOS Secure login, market search, multiple order types, price alerts, technical indicators Demo account available
CommSec Mobile App iOS, Android Secure login, symbol lookup, one-click trading, push notifications, watchlists Demo account available
CommSec IRESS Windows, macOS Real-time data, enhanced charting, fast order placement, customisable desktop Subscription service for advanced features

CommSec provides a variety of trading platforms to accommodate different trader needs. The CommSec Web Platform is ideal for users seeking a comprehensive online trading experience, while the CommSec Mobile App allows for efficient trading on the go with convenient login and alert features. For advanced traders, CommSec IRESS offers real-time data streaming and customisation options to enhance trading capabilities. All platforms emphasize secure logins and fast order execution, ensuring a reliable trading environment for users.

Overall, CommSec supports mobile trading with its dedicated app, enabling users to trade anytime and anywhere. Additionally, the platforms feature efficient search tools and real-time alerts to help traders stay informed and make timely decisions.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer 1-3 business days No platform fee Min $50, Max $100,000 AUD
Credit/Debit Card Instant No platform fee Min $50, Max $20,000 AUD
BPAY 1-2 business days No platform fee Min $50, Max $100,000 AUD

Minimum Deposit

The minimum deposit requirement at CommSec is $50. This amount applies regardless of the payment method used, making it accessible for a wide range of investors. There are no varying requirements based on account type or region.

How to Withdraw

To withdraw funds from your CommSec account, follow these steps:

  1. Log in to your CommSec account.
  2. Navigate to the “Withdraw Funds” section.
  3. Select your preferred withdrawal method (e.g., bank transfer).
  4. Enter the amount you wish to withdraw, ensuring it meets the limits.
  5. Confirm your withdrawal request.
  6. You will receive a confirmation once your request is processed.

Customer Support

CommSec Customer Support Overview

Support Channels

CommSec offers multiple contact methods for customer support, ensuring assistance is accessible. Customers can reach out through:

  • Email: For non-urgent inquiries, customers can send emails to the designated support addresses.
  • Live Chat: Available on the website during business hours, providing quick assistance for various issues.
  • Telephone: Customers can call 13 15 19 within Australia for general inquiries or 1800 805 605 for customer relations.
  • Social Media: CommSec is also reachable through their official social media channels for support inquiries.

Service Availability

Support is available from Monday to Friday, 8 AM to 6 PM Sydney time. For international support, CommSec operates 24 hours on US trading days. Multilingual support is provided, ensuring assistance is available in various languages.

Additional Resources

CommSec emphasizes investor education, offering resources such as market analysis and trading signals to support customers in their trading activities.

Frequently Asked Questions

CommSec is regulated by the Australian Securities and Investments Commission (ASIC), which mandates strict compliance with financial standards. Client funds are protected through segregated accounts, ensuring that your deposits are kept separate from the broker’s operating funds. This structure minimizes the risk of loss in the event of financial difficulties, reinforcing CommSec’s commitment to fund security.

CommSec offers a diverse range of trading instruments, including forex, equities, commodities, indices, and cryptocurrencies. This extensive selection allows traders to engage in various markets, supporting portfolio diversification and catering to different trading strategies.

CommSec offers multiple customer support channels, including email, live chat during business hours, and telephone support available within Australia. The support team is also reachable via social media. Customer service is available from Monday to Friday, 8 AM to 6 PM Sydney time, with multilingual support options to assist a diverse clientele.

Yes, CommSec has various fees associated with trading, including brokerage fees that start from $5 per trade. There may also be additional fees such as deposit and withdrawal fees, inactivity fees, and currency conversion fees. It is advisable to check the latest fee schedule for comprehensive details before trading.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.