e capital Logo

e capital

Indonesia 2-5 years
Trusted
1.48
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by Bappebti and ICDX
  • Diverse trading instruments: forex, commodities, indices, stocks, cryptocurrencies
  • User-friendly MT4 trading platform with essential tools
  • Variety of account types catering to different trader needs
  • Responsive customer support available during business hours

Cons

  • Limited educational resources for traders
  • High spreads reported by users on various instruments
  • Restricted account types may not meet advanced trader needs
  • Potential issues with withdrawal processing times
  • Lack of extensive market analysis tools

Basic Information

Company Name
e capital
Registered Region
Indonesia
Established Period
2-5 years
Company Service Email Address
Contact Number
+622230300025
Company Website

User Reviews

Andi Prasetyo
Jakarta

I have had a terrible experience with e capital. After requesting a withdrawal, my funds were stuck in processing for over three months. Customer support was unresponsive and did not provide any clear answers. I felt completely ignored and frustrated. I wouldn’t recommend this broker to anyone.

Rina Sari
Surabaya

While I initially found the platform user-friendly, I faced significant issues with my account. My account was deactivated due to inactivity despite my attempts to communicate with support. It took ages to resolve the issue, and I felt like I was always left in the dark. Very disappointing service overall.

Budi Santoso
Bandung

I appreciate the variety of trading instruments offered by e capital. The MT4 platform is quite intuitive, and I found it easy to navigate. Customer support was helpful when I needed assistance, and I was able to execute trades without any major issues. Overall, a solid experience for a relatively new broker.

Dewi Kartika
Bali

My experience with e capital has been fantastic! The customer service team was very responsive and guided me through the account opening process smoothly. I also love the demo account feature, which allowed me to practice without any risk. I’m happy with my decision to trade with e capital.

e capital Overview

e capital, officially known as PT Rajawali Kapital Berjangka, is a forex broker based in Indonesia. Established within the last 2 to 5 years, e capital specializes in providing comprehensive trading services to its clients. As a broker, e capital operates in a region known for its growing financial market, and it is committed to enhancing the trading experience for both new and experienced traders. For more details, users can refer to its official profile on financial websites such as WikiFX, which provides insights into the broker’s operations and service offerings.

The broker offers a range of trading instruments, primarily focusing on forex markets, which allows traders to engage in diverse trading activities. e capital is equipped with trading platforms that feature essential tools and functionalities designed to optimize trading performance. Customer support is an important aspect of e capital’s operations, providing assistance to clients during designated hours. The broker aims to differentiate itself through a combination of innovative technology, personalized service, and a commitment to meeting the evolving needs of its clientele.

Is e capital Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Badan Pengawas Perdagangan Berjangka Komoditi (Bappebti) Indonesia Segregated Funds, Investor Compensation Scheme
Indonesia Commodity and Derivatives Exchange (ICDX) Indonesia Segregated Funds, Investor Compensation Scheme

Is e capital Regulated and How Are Client Funds Protected?

e capital, officially known as PT Rajawali Kapital Berjangka, operates under the regulatory oversight of both Bappebti and ICDX, thus ensuring compliance with local financial regulations. These licenses indicate that the broker is subject to regulatory scrutiny, which is essential for maintaining transparency and safeguarding traders’ interests.

Client funds at e capital are protected through several measures, including the segregation of client funds from the broker’s operational funds. This practice is crucial as it ensures that clients’ investments are secure and accessible, even in the event of the broker’s insolvency. Furthermore, e capital participates in investor compensation schemes, adding an additional layer of security for clients’ investments. Overall, while e capital is regulated, it is important for traders to remain aware of the local regulatory environment and ensure they understand the safety measures in place to protect their funds.

Trading Platforms and Apps

What Trading Platforms and Apps Does e capital Offer for Traders?

Platform Device Support Key Features Additional Services
MT4 Windows, macOS, iOS, Android Login security (2FA), multiple order types, price alerts, technical indicators Demo accounts, API interfaces
Web Version Windows, macOS Market search, one-click trading, price alerts, economic calendar Demo accounts
Mobile App iOS, Android Convenient login, push notifications, real-time market data Demo accounts

The MT4 platform is ideal for traders seeking advanced technical analysis tools, supporting automated trading and multiple asset classes. The web version offers a user-friendly interface for quick access to trading features, while the mobile app ensures that users can manage their accounts on the go. e capital provides secure logins across all platforms, facilitating fast order execution and real-time alerts, which enhances the overall trading experience for its users.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer 1-3 business days No platform fee Min 100, Max 50,000 IDR IDR, USD
e-Wallet (e.g., OVO, GoPay) Instant No platform fee, 1.5% charge Min 50, Max 20,000 IDR IDR
Credit/Debit Card 1-2 business days No platform fee Min 200, Max 25,000 IDR IDR, USD
Cryptocurrency (BTC, ETH) Instant No platform fee Min 0.01 BTC, Max 5 BTC BTC, ETH

Minimum Deposit

The minimum deposit requirement at e capital is dependent on the account type selected. For a Retail Account, the minimum deposit is set at 100,000 IDR. This amount may vary with different payment methods, with some options allowing lower minimum deposits.

How to Withdraw

To withdraw funds from your e capital account, follow these steps:

  1. Log in to your e capital account.
  2. Navigate to the ‘Withdrawal’ section in your account dashboard.
  3. Select your preferred withdrawal method.
  4. Enter the withdrawal amount and any required payment details.
  5. Confirm the withdrawal request and wait for processing.

Customer Support

e capital Customer Support Overview

Support Channels

e capital provides multiple contact methods to assist clients effectively. Traders can reach out via:

  • Email: Clients can send inquiries through the provided email support to receive detailed assistance.
  • Live Chat: A live chat feature is available on the website, allowing for instant communication with support representatives.
  • Telephone: Clients can call e capital directly for immediate assistance.
  • Social Media: Engagement through social media channels is also an option for clients seeking help.

Service Availability

e capital offers customer support during designated hours, ensuring that clients can access help when needed. The support team is available Monday to Friday, providing assistance throughout the business week. Additionally, multilingual support is available, catering to clients who speak various languages, enhancing accessibility.

Frequently Asked Questions

Yes, e capital, officially known as PT Rajawali Kapital Berjangka, operates under the regulatory oversight of Bappebti and ICDX in Indonesia. Client funds are protected through measures such as the segregation of client funds from the broker’s operational funds and participation in investor compensation schemes, ensuring that clients’ investments remain secure and accessible even in the event of the broker’s insolvency.

e capital offers a diverse range of trading instruments, primarily focusing on forex markets along with commodities, indices, stocks, and cryptocurrencies. This variety allows traders of all experience levels to engage in various trading activities, supporting portfolio diversification and enabling traders to adopt flexible strategies that align with their investment goals.

e capital offers several account types tailored to different user groups, including Retail Accounts for beginners with low minimum deposits, Professional Accounts for experienced traders with tighter spreads and higher leverage, Corporate Accounts for corporate clients with customized services, Islamic Accounts for Muslim traders allowing swap-free trading, and Demo Accounts for practice without risk. This variety caters to the diverse needs of its clientele.

Clients can reach e capital’s customer support through multiple channels including email, live chat on the website, telephone, and social media. Support is available during designated hours, Monday to Friday, and the team provides multilingual assistance to cater to clients who speak various languages.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.