DGCX Logo

DGCX

United Arab Emirates 5-10 years
Trusted
1.54
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by the Securities & Commodities Authority in the UAE
  • Diverse product offerings across currencies, metals, hydrocarbons, and equities
  • Robust trading platforms including MetaTrader 5 and Eos Trader Platform
  • Educational resources available for traders
  • Guaranteed settlement and reduced counterparty risk through Dubai Commodities Clearing Corporation

Cons

  • Not regulated by major financial authorities like FCA or ASIC
  • High entry barriers with significant membership fees
  • Limited transparency regarding trading conditions
  • Restricted to futures products, lacking CFDs or spot forex
  • User reports of withdrawal difficulties

Basic Information

Company Name
DGCX
Registered Region
United Arab Emirates
Established Period
5-10 years
Company Service Email Address
Contact Number
+971 4361 1600
Company Website

User Reviews

Amir Khan
Dubai

I had a frustrating experience with DGCX. The withdrawal process took longer than expected, and I found it difficult to get in touch with customer support. I was left feeling quite disappointed with the service overall.

Fatima Al-Mansoori
Abu Dhabi

I faced significant issues when trying to withdraw my funds. It was a nightmare dealing with customer service, and I felt like my concerns were not taken seriously. I would not recommend DGCX based on my experience.

Mohammed Rashid
Sharjah

DGCX has a solid trading platform that I find easy to use. I appreciate the variety of instruments available, especially in commodities. My only complaint is that I wish the fees were a bit more transparent.

Sarah Jaber
Ajman

I’ve had a great experience with DGCX! The MetaTrader 5 platform is fantastic, and the execution speed is impressive. I also found the educational resources helpful for improving my trading skills.

DGCX Overview

Established in 2005, DGCX, or Dubai Gold & Commodities Exchange, is a prominent derivatives exchange headquartered in the United Arab Emirates. As the region’s first commodity derivatives exchange, DGCX has played a critical role in enhancing commodity trade flows and provides a robust platform for trading various financial instruments. The exchange operates under the regulatory oversight of the Securities & Commodities Authority, ensuring a secure trading environment for participants.

Is DGCX Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Securities & Commodities Authority United Arab Emirates Segregated Funds

Is DGCX Regulated and How Are Client Funds Protected?

Established in 2005, the Dubai Gold & Commodities Exchange (DGCX) operates under the regulatory oversight of the Securities & Commodities Authority (SCA) in the United Arab Emirates. This regulatory framework ensures that DGCX maintains a secure trading environment for all participants. Client funds are protected through measures such as the segregation of funds, which helps ensure that clients’ assets are kept separate from the broker’s operational funds. This segregation is a critical component of investor protection, providing an additional layer of security in the event of financial difficulties faced by the broker. Furthermore, DGCX’s adherence to regulatory standards reinforces its status as a legitimate and trusted platform for trading various financial instruments.

Trading Platforms and Apps

What Trading Platforms and Apps Does DGCX Offer for Traders?

Platform Device Support Key Features Additional Services
MetaTrader 5 (MT5) Windows, macOS, iOS, Android 2FA, symbol lookup, multiple order types, price alerts, technical indicators Demo accounts, API interfaces
Web Version Any device with a web browser Encryption, market search, one-click trading, push notifications None
Eos Trader Platform Windows, macOS Real-time clearing, low latency, integrated risk management 24-hour market support

DGCX provides a range of trading platforms catering to different trader needs. The MetaTrader 5 platform is suitable for advanced traders who seek a comprehensive toolset, while the web version offers accessibility from any device with internet capabilities. The Eos Trader Platform enhances trading efficiency with its fast execution and superior risk management features. DGCX prioritizes mobile trading through its apps, ensuring secure logins and real-time alerts for traders. Overall, the platforms support efficient trading operations with robust security measures and diverse functionalities.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer 3–5 days No platform fee Min 100, Max 50,000 USD, AED
Credit/Debit Card Instant No platform fee Min 50, Max 20,000 USD, AED
E-wallets (e.g., Skrill, Neteller) Instant 1.5% fee Min 50, Max 10,000 USD, AED

Minimum Deposit

DGCX requires a minimum deposit of $50 for retail accounts. This amount may vary depending on the account type; for professional accounts, the minimum deposit is typically higher. Specific payment methods may also influence the minimum deposit requirement.

How to Withdraw

  1. Log in to your DGCX account.
  2. Navigate to the withdrawal section of the platform.
  3. Select your preferred withdrawal method.
  4. Enter the amount you wish to withdraw.
  5. Confirm your identity if prompted.
  6. Submit your withdrawal request.
  7. You will receive a confirmation of your request via email.

Customer Support

DGCX Customer Support Overview

Support Channels

DGCX offers a variety of customer support channels to assist traders effectively. Users can reach out via the following methods:

  • Email: Traders can send queries to info@dgcx.ae for assistance.
  • Telephone: Support can be accessed by calling +971 4361 1600, providing a direct line for inquiries.
  • Live Chat: Available on the DGCX website for real-time assistance.

Service Availability

DGCX’s customer support operates during business hours. The exact availability may vary, so it is recommended to check their official website for the most current support hours. Multilingual support may also be available, catering to a diverse clientele.

Additional Resources

DGCX provides educational resources such as video tutorials and market analysis to enhance trader knowledge and skills.

Frequently Asked Questions

Yes, DGCX operates under the regulatory oversight of the Securities & Commodities Authority in the United Arab Emirates. Client funds are protected through measures such as the segregation of funds, ensuring that clients’ assets are kept separate from the broker’s operational funds, which provides an additional layer of security in case of financial difficulties faced by the broker.

DGCX offers a diverse selection of trading instruments across multiple asset categories, including Forex (such as EUR/USD, GBP/USD), commodities (like Gold and Silver), indices (including S&P 500 and NASDAQ), stocks (such as Apple and Tesla), and cryptocurrencies (like BTC and ETH). This range caters to both beginner and professional traders.

DGCX offers several account types including Retail Accounts for beginners, Professional Accounts for experienced traders, Corporate Accounts for institutional clients, Islamic Accounts for those seeking Sharia-compliant options, and Demo Accounts for new traders to practice. Each account type has distinct characteristics tailored to different user needs.

DGCX provides various customer support channels, including email support at info@dgcx.ae, telephone support at +971 4361 1600, and live chat available on the DGCX website. Customer support operates during business hours, and additional resources like educational materials are also available to assist traders.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.