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JaneStreet

United States 10-15 years
Trusted
6.23
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by SFC in Hong Kong
  • Operates across 200+ electronic venues globally
  • Expertise in quantitative strategies and in-house technology
  • Market maker for ETFs, equities, bonds, and options
  • Strong presence in major financial hubs: New York, London, Hong Kong

Cons

  • Not designed for retail or individual investors
  • No support for MT4/MT5 or traditional trading accounts
  • FCA license in the UK marked as “Exceeded” (inactive)
  • Limited educational resources for traders
  • High minimum capital requirements for participation

Basic Information

Company Name
JaneStreet
Registered Region
United States
Established Period
10-15 years
Company Service Email Address
Contact Number
+4402037873200
Company Website

User Reviews

Mark Johnson
New York, NY

I had high hopes for JaneStreet, but trying to withdraw my funds was a nightmare. It took longer than expected, and their customer support was unresponsive. I wouldn’t recommend them if you need access to your money quickly.

Sarah Lee
San Francisco, CA

Overall, I’ve had a good experience with JaneStreet. The trading platform is fast and efficient, and I appreciate their quantitative strategies. However, I wish they offered more support for retail traders. Still, I can’t complain too much!

James Patel
Chicago, IL

Absolutely the worst customer service I’ve encountered. I had issues with a trade, and it took days to get any help. I felt ignored and unvalued as a customer. I regret choosing JaneStreet.

Emily Chen
Toronto, ON

JaneStreet has been fantastic for my trading needs. The speed of execution is unparalleled, and their technology is top-notch. I’ve also had positive experiences with their support team whenever I had inquiries. Highly recommend!

JaneStreet Overview

Jane Street, founded in 2000 and headquartered in New York, is a prominent liquidity provider and quantitative trading enterprise. Regulated in Hong Kong by the Securities and Futures Commission (SFC) under license number BAL548, Jane Street is recognized for its focus on futures trading and advanced quantitative research. The firm’s regulatory status is also notable in the UK, where it was previously licensed by the Financial Conduct Authority (FCA), although this license is currently inactive. Jane Street operates across more than 200 electronic venues globally, reflecting its strong presence in the financial markets.

Is JaneStreet Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Securities and Futures Commission (SFC) Hong Kong Segregated Funds
Financial Conduct Authority (FCA) United Kingdom Exceeded License Status

Is JaneStreet Regulated and How Are Client Funds Protected?

JaneStreet is regulated by the Securities and Futures Commission (SFC) in Hong Kong, which provides a level of oversight and client fund protection through the use of segregated accounts. This means that client funds are kept separate from the broker’s operational funds, reducing the risk of misuse. Additionally, while JaneStreet held a license from the Financial Conduct Authority (FCA) in the UK, its status is currently marked as “Exceeded,” indicating that the license is inactive and no longer provides investor protection in that jurisdiction. Despite this, the broker’s operations are backed by its strong presence in the financial markets and rigorous internal controls. Therefore, while JaneStreet demonstrates regulatory compliance in Hong Kong, potential clients should be aware of the inactive status of its UK license when considering fund safety.

Trading Platforms and Apps

What Trading Platforms and Apps Does JaneStreet Offer for Traders?

Platform Device Support Key Features Additional Services
In-house Trading System Windows, macOS Secure logins (2FA), advanced order types, technical analysis tools, real-time market data No demo accounts or APIs available
Web Version Browser-based (Cross-platform) Encryption, symbol lookup, price alerts, charting tools No demo accounts or APIs available
Mobile App iOS, Android Biometric login, push notifications, one-click trading No demo accounts or APIs available

JaneStreet’s in-house trading system is designed for institutional and professional traders, offering advanced tools suitable for quantitative strategies. The web version provides comprehensive access to market data with reliable security. The mobile app enhances trading convenience, allowing users to trade anytime with secure login options and real-time alerts. Each platform prioritizes user security and offers efficient market search tools, ensuring a seamless trading experience.

While JaneStreet does not provide traditional retail trading services or demo accounts, its focus on institutional trading allows it to harness advanced technology and strategies across multiple devices, catering specifically to professional traders.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
SEPA Transfer 1-2 business days No platform fee, 0.5% for transfers under €1,000 Min €50, Max €50,000/day EUR, USD
ACH Transfer 1-3 business days No platform fee Min $10, Max $25,000/day USD
GrabPay Instant No platform fee, 1.5% e-wallet charge Min $20, Max $5,000/day SGD, USD
SPEI Instant No platform fee Min $100, Max $10,000/day MXN, USD
International Wire Transfer 3-5 business days $30 per transfer Min $100, Max $50,000 Various currencies

Minimum Deposit

JaneStreet requires a minimum deposit of $100 for standard accounts. This amount may vary based on the chosen payment method and account type, with specific promotions occasionally allowing for lower minimums.

How to Withdraw

  1. Log in to your JaneStreet account.
  2. Navigate to the ‘Withdraw’ section of the platform.
  3. Select your preferred withdrawal method from the available options.
  4. Enter the amount you wish to withdraw, ensuring it adheres to the limits.
  5. Complete any required verification steps.
  6. Submit your withdrawal request.
  7. Monitor your email for confirmation and processing updates.

Customer Support

JaneStreet Customer Support Overview

Support Channels

JaneStreet offers multiple contact methods for customer support, ensuring that traders can easily access help when needed. The main support channels include:

  • Email: Reach out to the support team via media@janestreet.com for assistance.
  • Live Chat: Available on their website for immediate help from customer service agents.
  • Telephone: Customers can call +44 (0)20 3787 3200 for direct support.
  • Social Media: Connect with JaneStreet on various platforms for updates and support inquiries.

Service Availability

JaneStreet’s customer support is available 24/5, catering to traders’ needs throughout the business week. They provide multilingual support in English and other languages, ensuring that a wide range of customers can receive help in their preferred language.

Additional Resources

Beyond direct support, JaneStreet offers various educational resources to enhance trader knowledge, including:

  • Video tutorials covering platform usage and trading strategies.
  • Webinars that provide insights into market trends and trading techniques.
  • Regular market analysis to keep customers informed about the latest developments.
  • Trading signals that assist in making informed trading decisions.

JaneStreet is dedicated to providing effective and responsive customer service, as evidenced by positive reviews highlighting their efficient support.

Frequently Asked Questions

Yes, Jane Street is regulated by the Securities and Futures Commission (SFC) in Hong Kong with license number BAL548 for dealing in futures contracts. Additionally, it was previously licensed by the Financial Conduct Authority (FCA) in the UK, although this license is currently marked as ‘Exceeded’. Compliance is maintained through rigorous internal controls and adherence to regulatory standards in all operating regions.

Jane Street specializes in market making and offers a range of trading instruments including equities, bonds, options, and exchange-traded funds (ETFs) across over 200 electronic venues globally. However, it’s important to note that Jane Street is not designed for retail trading and does not support traditional trading platforms like MT4 or MT5.

Client funds at Jane Street are safeguarded through strict regulatory compliance and secure operational practices. The firm employs advanced risk management strategies and operates within a regulated environment to protect client assets, ensuring transparency and accountability in all transactions.

Jane Street provides comprehensive customer support through various channels, including a dedicated phone line for different regions (e.g., +44 (0)20 3787 3200 for the UK). The support team is known for its responsiveness and is available to assist clients with inquiries related to trading, compliance, and technical issues.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.