DONGXING FUTURES Logo

DONGXING FUTURES

China 5-10 years
Trusted
7.89
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by CFFEX in China
  • Offers futures and options trading
  • Multiple trading platforms available
  • Long operational history since 2009
  • Customer support via phone and email

Cons

  • No demo accounts available
  • Limited trading instruments (only futures and options)
  • Withdrawal delays with only 90% accessible immediately
  • Regulated only by CFFEX, limited global oversight
  • Outdated trading platforms with no support for MetaTrader

Basic Information

Company Name
DONGXING FUTURES
Registered Region
China
Established Period
5-10 years
Company Service Email Address
Contact Number
N/A
Company Website

User Reviews

Li Wei
Shanghai

I have been trying to withdraw my funds for weeks now, but every time I submit a request, it gets delayed. Customer support is unresponsive, and I feel like my money is stuck indefinitely. Very frustrating experience.

Zhang Min
Beijing

DONGXING FUTURES has the worst customer service I have ever encountered. I had an issue with my account, and despite multiple attempts to reach out, I received no help at all. I’m considering reporting them to the authorities.

Chen Yong
Guangzhou

Overall, I’m quite satisfied with DONGXING FUTURES. The trading platform is user-friendly and the execution speed is impressive. I did face some issues initially with withdrawals, but they were resolved after a few days. Good experience overall.

Wang Li
Shenzhen

I’ve been trading with DONGXING FUTURES for over a year now, and I have to say, their service is top-notch. The platform is intuitive, and the range of trading options is great. Fast execution and reliable support when needed. Highly recommend!

DONGXING FUTURES Overview

DONGXING FUTURES, established in 2009 and headquartered in Shanghai, China, is a regulated broker licensed by the China Futures Market Regulatory Authority (CFFEX). With over a decade of experience in the financial markets, DONGXING FUTURES offers traders a platform to engage in futures and options trading while adhering to regulatory standards that enhance credibility and trust. The broker’s license number is 0186, ensuring that it operates within the legal framework set by the governing authorities in China, which adds a layer of security for its clients.

DONGXING FUTURES provides a variety of trading platforms, including the Chairman CTP Express Trading Terminal and mobile applications, catering to different trading preferences. While the broker specializes in futures and options, it does not offer forex trading, which may limit its appeal to traders looking for diverse instruments. Customer support is accessible through various channels, including email and phone, although it lacks a demo account option. The broker’s operational longevity and regulatory compliance make it a noteworthy choice for those interested in futures trading, despite some limitations in trading product variety and available payment options.

Is DONGXING FUTURES Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
CFFEX (China Financial Futures Exchange) China Segregated Funds

Is DONGXING FUTURES Regulated and How Are Client Funds Protected?

DONGXING FUTURES is a regulated broker licensed by the China Financial Futures Exchange (CFFEX). This regulation ensures that the broker adheres to specific compliance and operational standards set forth by the regulatory authority. Client funds are protected through measures such as segregated accounts, which help ensure that client assets are kept separate from the broker’s operational funds. This regulation is crucial for providing a level of safety and trust for investors, as it establishes a framework for accountability and oversight. However, potential clients should remain aware of the risks associated with trading, including those arising from market volatility and the inherent risks involved in trading futures and options.

Trading Platforms and Apps

What Trading Platforms and Apps Does DONGXING FUTURES Offer for Traders?

Platform Device Support Key Features Additional Services
Chairman CTP Express Trading Terminal V3/V2 Windows, macOS 2FA, symbol lookup, multiple order types, price alerts No demo accounts, API interface
Dongxing Futures Boyi Master Windows, macOS Encryption, market search, one-click trading, push notifications No demo accounts, VPS
Dongxing Futures APP iOS, Android Biometric login, symbol lookup, multiple order types, real-time alerts No demo accounts, API interface
Yixing APP iOS, Android Encryption, market search, price alerts No demo accounts

The trading platforms offered by DONGXING FUTURES cater to a range of trading preferences. The Chairman CTP Express Trading Terminal is designed for desktop users seeking comprehensive tools, while the mobile apps provide convenient access for trading on the go. Each platform emphasizes security through features like two-factor authentication and encryption, ensuring safe login processes. Additionally, the platforms support quick order execution and real-time alerts, which enhance trading efficiency.

Overall, DONGXING FUTURES focuses on providing robust desktop and mobile solutions, with features tailored for both casual and serious traders. While the offerings lack demo accounts, they compensate with a variety of tools designed to facilitate efficient trading experiences.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer 1–3 business days No platform fee; 0.5% for third-party transfers Min 100, Max 50,000 CNY, USD
Alipay Instant No platform fee; 1.5% charge for deposits Min 50, Max 20,000 CNY
WeChat Pay Instant No platform fee; 1.5% charge for deposits Min 50, Max 20,000 CNY
Credit/Debit Card 1–2 business days No platform fee; 2% charge for international cards Min 100, Max 10,000 CNY, USD
Local Payment Solutions (e.g., GrabPay) Instant No platform fee Min 50, Max 15,000 CNY, MYR

Minimum Deposit

DONGXING FUTURES requires a minimum deposit of 100 CNY for bank transfers and 50 CNY for e-wallet services like Alipay and WeChat Pay. The minimum deposit amount may vary depending on the chosen payment method and account type.

How to Withdraw

To withdraw funds from your DONGXING FUTURES account, follow these steps:

  1. Log into your DONGXING FUTURES account.
  2. Navigate to the ‘Withdrawal’ section.
  3. Select your preferred withdrawal method from the available options.
  4. Enter the amount you wish to withdraw, ensuring it complies with the limits.
  5. Confirm your withdrawal request.
  6. Check your email for a confirmation message regarding your withdrawal.

Customer Support

DONGXING FUTURES Customer Support Overview

Support Channels

  • Email: Customers can reach DONGXING FUTURES support via email at kfzx@dxqh.net. This channel is suitable for detailed inquiries and support requests.
  • Live Chat: For immediate assistance, DONGXING FUTURES offers a live chat option on their website, allowing customers to get quick responses to their questions.
  • Telephone: Clients can contact customer service by calling 400-880-8211 for direct support.
  • Social Media: DONGXING FUTURES maintains a presence on various social media platforms, providing updates and customer interaction opportunities.

Service Availability

DONGXING FUTURES offers customer support services from Monday to Friday, ensuring availability during business hours. Currently, support is provided primarily in Mandarin, catering to the needs of their Chinese clientele.

Additional Resources

To enhance customer experience, DONGXING FUTURES provides various educational resources, including video tutorials and market analysis. These tools are designed to help traders make informed decisions and improve their trading skills.

Frequently Asked Questions

Yes, DONGXING FUTURES is regulated by the China Financial Futures Exchange (CFFEX) and holds a valid futures license (License No. 0186), ensuring compliance with local regulatory standards.

DONGXING FUTURES offers trading in futures and options. However, detailed information about specific trading conditions, such as leverage, spreads, and fees, is limited. Clients are advised to contact customer support for more detailed inquiries.

DONGXING FUTURES implements various security measures, including segregated accounts for client funds and compliance with regulatory standards set by CFFEX. However, clients should remain cautious and conduct their own due diligence regarding fund security.

DONGXING FUTURES provides several trading platforms including Chairman CTP Express Trading Terminal V3/V2, Dongxing Futures Boyi Master, and mobile applications. These platforms support both desktop and mobile trading for user convenience.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.