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CITIC Futures

China 5-10 years
Trusted
8.36
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by CFFEX and SFC
  • Offers diverse trading services including brokerage and asset management
  • Trading platforms: Fast Issue (V2), Fast Issue (V3)
  • Demo account availability for practice trading
  • 24/7 customer support through multiple channels

Cons

  • Limited regulatory oversight outside China
  • Restricted range of trading instruments
  • Trading platforms lack advanced features
  • High fees across various services
  • Poor educational resources for traders

Basic Information

Company Name
CITIC Futures
Registered Region
China
Established Period
5-10 years
Company Service Email Address
N/A
Contact Number
N/A
Company Website

User Reviews

Li Wei
Shanghai

My experience with CITIC Futures has been disappointing. I faced significant delays in fund withdrawals, which raised my concerns about their reliability. Customer support was not very helpful in resolving my issues either. I expected better from a regulated company.

Zhang Min
Beijing

I’ve been using CITIC Futures for a few months now, and overall, I’m quite satisfied. The trading platform is user-friendly and execution speed is impressive. I did have a minor issue with customer support, but they addressed it quickly. I’ll continue trading here.

Wang Jian
Guangzhou

I had a terrible experience with CITIC Futures. I attempted to withdraw my funds multiple times, but my requests were ignored. It feels like a scam. I would not recommend this broker to anyone looking for a trustworthy platform.

Chen Xia
Shenzhen

CITIC Futures has been a fantastic broker for me! The platform is robust and the trading experience is smooth. I appreciate the variety of trading tools they offer. Customer service is also responsive and knowledgeable. Highly recommend!

CITIC Futures Overview

CITIC Futures, established in 2007 and headquartered in Shenzhen, China, is a regulated brokerage firm known for its comprehensive financial services. It is licensed by the China Financial Futures Exchange (CFFEX) to operate in the futures market, ensuring a level of credibility and oversight in its trading activities. The firm’s regulation by a recognized authority like CFFEX enhances its reputation and provides traders with a sense of security in their operations. CITIC Futures is committed to maintaining high standards of compliance and transparency in its services, fostering trust among its clients.

Is CITIC Futures Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
CFFEX China Segregated Funds
SFC Hong Kong Investor Compensation Scheme

Is CITIC Futures Regulated and How Are Client Funds Protected?

CITIC Futures is a regulated broker, licensed by the China Financial Futures Exchange (CFFEX) and the Securities and Futures Commission (SFC) in Hong Kong. This regulatory oversight provides a level of legitimacy and safety for clients. Client funds are protected through measures such as segregated accounts, ensuring that clients’ money is kept separate from the broker’s operational funds. Additionally, the SFC offers an investor compensation scheme, which can provide further safeguards in the event of broker insolvency. Overall, CITIC Futures is considered a safe option for traders, supported by its robust regulatory framework and fund protection mechanisms.

Trading Platforms and Apps

What Trading Platforms and Apps Does CITIC Futures Offer for Traders?

Platform Device Support Key Features Additional Services
MT4 Windows, macOS, iOS, Android Two-factor authentication, multiple order types, price alerts, technical indicators Demo accounts, API interfaces
MT5 Windows, macOS, iOS, Android Enhanced charting tools, market depth, one-click trading, economic calendar Demo accounts, VPS
Web Version Any device with internet access Secure login, market search, real-time alerts, basic order management Demo accounts
Mobile App iOS, Android Biometric login, push notifications, quick order execution, customizable alerts Demo accounts

CITIC Futures offers a range of trading platforms including MT4 and MT5, which cater to both novice and advanced traders. MT4 is renowned for its robust trading tools, while MT5 provides enhanced features suitable for more sophisticated trading strategies. The mobile app ensures traders can manage their accounts and receive alerts on the go, while the web version offers flexibility without the need for downloads.

All platforms emphasize security with measures such as two-factor authentication and encryption. Traders benefit from features like fast order execution, real-time alerts, and efficient market search capabilities, making trading seamless across various devices.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Bank Transfer (Domestic) 1-2 business days No platform fee Min 100, Max 50k/day CNY, HKD
Alipay Instant 1% transaction fee Min 50, Max 20k/day CNY
WeChat Pay Instant No fees Min 50, Max 20k/day CNY
International Wire Transfer 3-5 business days $30 per transaction Min 500, Max 30k/day USD, EUR
Credit/Debit Card Instant 2% processing fee Min 100, Max 10k/day CNY, HKD, USD

Minimum Deposit

The minimum deposit requirement at CITIC Futures is set at CNY 100. This amount applies to most payment methods while varying slightly for international transfers and specific account types. For example, VIP accounts may have lowered minimums.

How to Withdraw

To withdraw funds from your CITIC Futures account, follow these steps:

  1. Log into your CITIC Futures trading account.
  2. Navigate to the ‘Withdrawal’ section.
  3. Select your preferred withdrawal method from the available options.
  4. Enter the amount you wish to withdraw, ensuring it meets the limits.
  5. Review the withdrawal details and confirm the transaction.
  6. A confirmation email will be sent once your withdrawal request is processed.

Customer Support

CITIC Futures Customer Support Overview

Support Channels

CITIC Futures provides multiple channels for customer support to ensure that clients receive the help they need promptly. These include:

  • Email: Clients can reach out via email for any inquiries or issues they may have.
  • Live Chat: Available on the official website, live chat support allows for real-time assistance.
  • Telephone: A dedicated support line is available at 400-9908-826 for urgent matters.
  • Social Media: Customers can also contact CITIC Futures through platforms like Facebook, X, Instagram, and LinkedIn for help and updates.

Service Availability

CITIC Futures offers customer support 24/7, ensuring assistance is available whenever needed. Additionally, multilingual support is provided, accommodating clients in both Mandarin and English.

Additional Resources

To enhance the trading experience, CITIC Futures offers various educational resources, including video tutorials, webinars, and market analysis. These resources aim to empower clients with knowledge and insights to make informed trading decisions.

Frequently Asked Questions

Yes, CITIC Futures is a regulated broker, licensed by the China Financial Futures Exchange (CFFEX) and also regulated in Hong Kong. This ensures that it adheres to strict compliance and operational standards.

CITIC Futures provides various trading conditions depending on the specific futures contracts traded. Clients can expect competitive spreads and execution speeds, with access to multiple trading platforms including MT4 and MT5. For detailed information, please refer to the official website.

CITIC Futures takes fund security seriously by utilizing segregated accounts for client funds and employing robust risk management practices. Additionally, it is regulated, which adds a layer of protection for client investments.

CITIC Futures offers 24/7 customer support through various channels, including live chat, phone, and email. Clients can reach out for assistance with trading, account management, and technical inquiries.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.