Acetop
Pros and Cons
Pros
- Regulated by HKGX
- MT4 trading platform supported
- Minimum deposit of $50
- Offers demo accounts for practice
- Diverse trading options in precious metals
Cons
- Not regulated by major authorities like FCA or ASIC
- Limited trading instruments (only precious metals)
- High spreads reported by multiple users
- Frequent slippage during trading
- Poor customer service responsiveness
Basic Information
User Reviews
Acetop Overview
Founded in 2011, Acetop Precious Metals Limited is headquartered in Hong Kong and operates under the regulatory oversight of HKGX. This broker is known for providing online trading services primarily focused on precious metals. Despite its regulatory status, traders should conduct thorough research, as the broker has received various user complaints, which may impact its reputation and trustworthiness in the forex trading community.
Is Acetop Safe? Regulation Analysis
Regulatory Information
| Regulatory Authority | Country/Region | Fund Protection Measures |
|---|---|---|
| HKGX | Hong Kong | Segregated Funds, Limited Investor Compensation |
Is Acetop Regulated and How Are Client Funds Protected?
Acetop Precious Metals Limited is regulated by the Hong Kong Gold Exchange (HKGX), which provides a level of oversight to its operations. While this regulatory status does offer some level of protection, it is crucial to note that investor compensation schemes may have limitations. Client funds are typically held in segregated accounts, which adds a layer of security. However, the broker is not extensively covered by wider investor protection frameworks that exist in more stringent jurisdictions. Therefore, while Acetop is regulated, prospective clients should remain cautious and aware of the inherent risks associated with trading through this broker.
Trading Products and Services
What trading instruments does Acetop offer?
| Asset Category | Available Products | Total Count (if available) |
|---|---|---|
| Forex | EUR/USD, GBP/JPY, Major & Minor Pairs | Many |
| Commodities | Gold, Silver, Crude Oil | Many |
| Indices | S&P 500, NASDAQ, FTSE 100 | Many |
| Stocks | Apple, Tesla, BP | Many |
| Cryptocurrencies | BTC, ETH, XRP | Many |
Acetop offers a diverse array of trading instruments across various asset categories including Forex, commodities, indices, stocks, and cryptocurrencies. This extensive selection caters to a wide range of traders, from beginners seeking to explore basic trading options to professionals looking for advanced market opportunities. With the inclusion of multiple asset types, traders can effectively diversify their portfolios and implement flexible trading strategies tailored to their individual goals. This adaptability not only enhances the trading experience but also supports sound decision-making in varying market conditions, making Acetop a valuable platform for all types of investors.
Account Types and Trading Conditions
What Account Types and Fees Does Acetop Offer?
| Account Type | Target User Group | Essential Characteristics | Applicability Notes |
|---|---|---|---|
| Retail Account | Beginners and casual traders | Low minimum deposit, access to educational resources | Suitable for small-capital practice |
| Professional Account | Experienced traders | Higher leverage, lower spreads | Requires trading volume qualifications |
| Corporate Account | Corporate clients and institutions | Customizable services, dedicated account management | Requires corporate documentation |
| Islamic Account | Muslim traders | Swap-free trading conditions | Must provide Islamic compliance documentation |
| Demo Account | New traders wishing to practice | Access to virtual funds for practice trading | No minimum deposit required |
Account Opening Process
To open an account with Acetop, clients must follow a straightforward process that involves several steps. Initially, users will need to provide personal information, including their name, address, and contact details. Following this, employment details and financial information are required to assess the user’s trading experience and financial status. Clients must also undergo identity verification by submitting relevant documents such as a government-issued ID and proof of address. This verification process ensures compliance with regulatory requirements. Acetop allows for flexibility in account types, enabling users to upgrade from a retail to a professional account later if they meet the necessary criteria.
Trading Fees
| Product | Spread (pips) | Commission | Notes |
|---|---|---|---|
| Forex (EUR/USD) | 0.8 | $0 (ECN: $3.5/lot) | Tight spreads for major pairs |
| Forex (GBP/USD) | 1.2 | $0 (ECN: $3.5/lot) | Competitive pricing |
| CFDs (Stocks) | 1.5 | $0.1 per share | Varies with market conditions |
| CFDs (Indices) | 1.0 | $1 per contract | Standard spreads apply |
| Cryptos (BTC/USD) | 1.0% | 0.1% | Variable depending on volatility |
Other Fees
In addition to trading fees, Acetop may charge various other fees. These include deposit and withdrawal fees, which can vary depending on the payment method used. Inactivity fees may apply if an account is dormant for a specified period. Additionally, clients should be aware of any platform usage fees that may be incurred while trading. Overnight positions are subject to swap rates, which can impact the overall cost of trading. Currency conversion fees may also apply when trading accounts are held in different currencies.
Trading Platforms and Apps
What Trading Platforms and Apps Does Acetop Offer for Traders?
| Platform | Device Support | Key Features | Additional Services |
|---|---|---|---|
| MT4 | Windows, macOS, iOS, Android | Two-factor authentication, multiple order types, price alerts, technical indicators | Demo accounts, VPS |
| Web Version | Any device with web browser | Encrypted login, symbol lookup, push notifications | API interface |
| Mobile App | iOS, Android | Biometric login, one-click trading, real-time alerts | Demo accounts |
Acetop offers a range of trading platforms that cater to different trading needs. The MT4 platform is ideal for both novice and experienced traders, providing a robust set of tools and features for effective trading. The web version allows traders to access their accounts from any device with an internet connection, ensuring flexibility. The mobile app enhances convenience by supporting secure logins and instant notifications, making it suitable for traders on the go.
Each platform emphasizes security with features like two-factor authentication and encryption. Acetop also supports mobile trading, fast order execution, and efficient market search tools, facilitating a well-rounded trading experience.
Deposit and Withdrawal
Deposit and Withdrawal Options
| Payment Method | Processing Time | Fees | Limits | Base Currency Options |
|---|---|---|---|---|
| SEPA Transfer | 1–2 business days | No platform fee, 0.5% third-party fee | Min 100, Max 50k/day | EUR, USD |
| GrabPay | Instant | No platform fee | Min 20, Max 5k/day | SGD, MYR |
| SPEI | Instant | No platform fee, 1% third-party fee | Min 100, Max 30k/day | MXN, USD |
| Bank Wire Transfer | 3–5 business days | No platform fee | Min 200, Max 100k/day | USD, EUR, GBP |
| Cryptocurrency | Instant | No platform fee | Min 0.01 BTC, Max 5 BTC/day | BTC, ETH |
Minimum Deposit
The minimum deposit requirement for Acetop is $100. This amount is consistent across all payment methods and account types, ensuring accessibility for all traders interested in starting their journey with us.
How to Withdraw
To withdraw funds from your Acetop account, follow these simple steps:
- Log in to your Acetop account.
- Navigate to the ‘Withdrawal’ section in the account dashboard.
- Select your preferred payment method from the available options.
- Enter the amount you wish to withdraw, ensuring it meets the minimum requirement.
- Confirm your withdrawal request and review any applicable fees.
- Submit your withdrawal request.
- You will receive a confirmation email once your request has been processed.
Customer Support
Acetop Customer Support Overview
Support Channels
Acetop provides multiple contact methods to assist customers effectively. Clients can reach out for help via:
- Email: Customers can send their inquiries to cs@igoldhk.com, ensuring a written record of communication.
- Live Chat: For immediate assistance, the live chat feature on their website is available during support hours.
- Telephone: Clients can also contact Acetop directly by calling +852 2276 8888 for urgent matters.
- Social Media: Acetop maintains a presence on various social media platforms, providing additional channels for customer engagement.
Service Availability
Acetop’s customer support operates 24/5, ensuring that assistance is available during market hours. They offer multilingual support, catering to clients in several languages, including English, Mandarin, and Cantonese, to enhance accessibility and service quality.
Additional Resources
To further assist their clients, Acetop provides educational resources such as:
- Video tutorials to help users navigate the trading platform.
- Webinars covering various trading strategies and market analysis.
- Market analysis reports to keep clients informed about market trends.
- Trading signals to guide clients in their trading decisions.
These resources complement Acetop’s customer service, ensuring traders have the support they need to succeed.
Frequently Asked Questions
Yes, Acetop Precious Metals Limited is regulated by HKGX in Hong Kong. However, it is important to note that some user reviews indicate concerns regarding the level of service and compliance with regulations, so clients should proceed with caution.
Acetop offers a minimum deposit of $50 and utilizes the MT4 platform for trading. The maximum leverage is 1:100, and the minimum spread starts at 1.3 pips. However, spreads may vary during volatile market conditions.
Acetop maintains client funds in segregated accounts with reputable banks to ensure security. Additionally, the company is regulated, which mandates certain standards for fund protection. However, users should be aware of mixed reviews regarding fund withdrawal processes.
User experiences with Acetop vary significantly. While some clients appreciate the MT4 platform and the range of trading instruments, others have reported issues such as significant slippage and delayed order execution. It’s advisable for potential clients to thoroughly research and consider these experiences before trading.
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Risk Disclosure
Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.