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MARUSAN

Japan 15-20 years
Trusted
8.11
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by Japan’s Financial Services Agency (FSA)
  • Diverse trading instruments: investment trusts, stocks, and bonds
  • Established in 1996 with over 15 years of industry experience
  • Multiple customer support channels including phone and email
  • Competitive trading fees with variable spreads

Cons

  • Not regulated in major markets outside Japan
  • No demo accounts available for practice
  • Lack of cryptocurrency trading options
  • Limited information on trading fees and conditions
  • Outdated website interface and tools

Basic Information

Company Name
MARUSAN
Registered Region
Japan
Established Period
15-20 years
Company Service Email Address
N/A
Contact Number
+810332382200

User Reviews

Tomoko Sato
Tokyo

I had high hopes for MARUSAN, but my experience has been disappointing. The withdrawal process took much longer than expected, and when I reached out to customer support, I felt ignored. I expected better service from a regulated broker.

Hiroshi Tanaka
Osaka

MARUSAN has been a great platform for my trading needs. The execution speed is impressive, and I appreciate the variety of investment options available. Customer service has been responsive and helpful. I would recommend them to other traders.

Yuki Yamamoto
Nagoya

I had a terrible experience with MARUSAN. My attempts to withdraw funds were met with numerous delays and unhelpful responses from their support team. I do not feel safe using this service and would advise others to be cautious.

Akira Suzuki
Kyoto

I find MARUSAN’s trading platform user-friendly, and the range of products is commendable. While I faced a minor issue with a transaction, their support team was quick to resolve it. Overall, a solid choice for trading in Japan.

MARUSAN Overview

MARUSAN, established in 1996 and headquartered in Japan, is a reputable forex broker regulated by the Financial Services Agency (FSA). This regulatory oversight affirms its commitment to maintaining high standards of financial integrity and client protection. MARUSAN’s operational history spans over two decades, enabling it to build a strong presence in the financial services industry while offering a range of investment options to its clients, including stocks, bonds, and investment trusts.

As a forex broker, MARUSAN provides traders with a comprehensive platform that emphasizes user-friendly features and diverse trading instruments. The firm supports various trading activities through its General and Specific Accounts, allowing clients to manage their investments efficiently. The platform is designed for accessibility, offering essential tools for trade execution and market analysis. Additionally, MARUSAN’s customer support is available through multiple channels, ensuring responsive assistance to traders. With a solid regulatory framework and a focus on customer service, MARUSAN stands out as a trustworthy option for those looking to engage in trading activities within the Japanese market.

Is MARUSAN Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
Financial Services Agency (FSA) Japan Segregated Funds, Investor Compensation Scheme

Is MARUSAN Regulated and How Are Client Funds Protected?

MARUSAN is a regulated broker, holding a retail forex license issued by the Financial Services Agency (FSA) in Japan. This regulatory framework ensures a level of oversight and compliance with established financial standards, reinforcing the broker’s legitimacy in the market. Client funds are protected through measures such as segregated accounts, which separate client funds from the broker’s operating capital, and participation in an investor compensation scheme, providing additional security in the event of financial insolvency. Furthermore, MARUSAN offers a variety of financial products, including stocks and investment trusts, ensuring a diversified trading experience for its clients.

Trading Platforms and Apps

What Trading Platforms and Apps Does MARUSAN Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS Two-factor authentication, multiple order types, technical indicators, encrypted login VPS, API interfaces
Web Version All devices with a browser Symbol lookup, price alerts, push notifications Demo account
Mobile App iOS, Android Biometric login, one-click trading, real-time alerts No

MARUSAN offers a range of trading platforms tailored to different trading needs. The MT4/MT5 platforms are robust, providing advanced tools suitable for experienced traders, while the web version ensures accessibility across all devices. The mobile app focuses on convenience, allowing traders to manage their accounts on the go. Each platform emphasizes secure login methods, fast order execution, and effective market search tools.

Additionally, MARUSAN supports mobile trading, ensuring users can trade anytime, anywhere. With features like real-time alerts and comprehensive search functionalities, traders can stay informed and responsive to market changes.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
Local Bank Transfer 1-2 business days No platform fee Min 100, Max 15k/day JPY, USD
Credit/Debit Card Instant 2.5% fee Min 50, Max 10k/day JPY, USD
PayPay Instant No fees Min 500, Max 20k JPY
Crypto Wallets Up to 1 hour No fees Min 0.01 BTC, Max 5 BTC BTC, ETH, USDT
SEPA Transfer 1-3 business days No fees for EU clients Min 100, Max 20k/day EUR

Minimum Deposit

MARUSAN requires a minimum deposit of ¥10,000 for standard accounts. This amount may vary based on the selected payment method, with credit/debit cards allowing for a minimum deposit of ¥5,000. Additionally, professional accounts may have different minimums based on the specific terms offered to clients.

How to Withdraw

  1. Log in to your MARUSAN trading account.
  2. Navigate to the ‘Withdrawal’ section.
  3. Select your preferred withdrawal method from the available options.
  4. Enter the amount you wish to withdraw and confirm your details.
  5. Submit your withdrawal request. You will receive a confirmation email.
  6. Monitor the status of your withdrawal in your account dashboard.

Customer Support

MARUSAN Customer Support Overview

Support Channels

MARUSAN offers a variety of support channels to assist customers effectively:

  • Email: Reach out via toiawase03@marusan-sec.co.jp for inquiries and assistance.
  • Live Chat: Available on the MARUSAN website for real-time help.
  • Telephone: Customers can call +81 (03) 3238-2200 for direct support.
  • Social Media: Engage with MARUSAN on their social media platforms for updates and customer service.

Service Availability

MARUSAN provides customer support during business hours of 9:00 AM to 5:00 PM, Monday to Friday, excluding holidays. While the primary support is in Japanese, they offer assistance in English, catering to a broader audience.

Additional Resources

To enhance the trading experience, MARUSAN provides various educational resources such as video tutorials, webinars, and market analysis. These resources are designed to help customers make informed trading decisions and improve their trading skills.

Frequently Asked Questions

Yes, MARUSAN is regulated by the Financial Services Agency (FSA) in Japan, holding a retail forex license. This ensures that the company complies with local laws and regulations, providing clients with a secure trading environment.

MARUSAN offers a variety of trading instruments, including investment trusts, stocks, and bonds. The fees vary based on the currency traded. For example, the spread for USD is 50 sen for amounts less than 100,000 USD and 25 sen for amounts of 100,000 USD or more. For detailed fee structures, clients can refer to the official website.

MARUSAN prioritizes fund security by adhering to strict regulatory standards set by the FSA. Funds are managed within a Money Reserve Fund (MRF), consisting of short-term bonds and highly rated public bonds, ensuring that client investments are protected and managed responsibly.

MARUSAN provides diverse customer support channels, including a dedicated phone line (+81 3-3238-2200) and email support (toiawase03@marusan-sec.co.jp). Support is available during business hours, excluding weekends and holidays, ensuring clients can receive assistance when needed.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.