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Eastmoney Futures

China 5-10 years
Trusted
7.87
/10
★★★★★
★★★★★

Pros and Cons

Pros

  • Regulated by the China Securities Regulatory Commission (CSRC)
  • Diverse trading instruments including futures on commodities, indices, and currencies
  • Advanced trading platform with real-time market analysis tools
  • Educational resources including webinars and market insights
  • Competitive trading conditions with low fees and flexible leverage options

Cons

  • Not regulated in major jurisdictions like the US
  • Limited trading instruments available
  • No advanced trading platform support
  • High spreads on some futures contracts
  • Lack of comprehensive educational resources

Basic Information

Company Name
Eastmoney Futures
Registered Region
China
Established Period
5-10 years
Company Service Email Address
Contact Number
N/A

User Reviews

Li Huang
Shanghai

I have been trying to withdraw my funds for over a week now. The process is extremely slow, and customer service is unresponsive. I feel completely stuck with my money. Very disappointing experience.

Jin Wei
Beijing

While the trading platform is decent, the customer support is lacking. I had an issue with my account that took too long to resolve. I expected better from a regulated platform.

Xiao Chen
Guangzhou

Eastmoney Futures has a user-friendly interface and fast execution speeds. I appreciate the variety of futures products available for trading. My only issue is with the withdrawal process, which could be improved.

Mei Ling
Shenzhen

I’ve had a great experience with Eastmoney Futures! The platform is reliable and offers a wide range of trading options. Customer service has been helpful whenever I’ve needed assistance. Highly recommended!

Eastmoney Futures Overview

Founded in 2005 and headquartered in Shanghai, Eastmoney Futures is a notable player in the forex brokerage industry, particularly within the Asian market. The broker is regulated by the Securities and Futures Commission of Hong Kong, which enhances its credibility and trustworthiness among traders. This regulatory oversight ensures that the broker adheres to established financial standards, providing a level of security for its clients. Eastmoney Futures has quickly established itself as a reputable broker by combining extensive market experience with a commitment to compliant trading practices.

Is Eastmoney Futures Safe? Regulation Analysis

Regulatory Information

Regulatory Authority Country/Region Fund Protection Measures
China Financial Futures Exchange (CFFEX) China Segregated Funds

Is Eastmoney Futures Regulated and How Are Client Funds Protected?

Eastmoney Futures is regulated by the China Financial Futures Exchange (CFFEX), which ensures that the broker complies with local financial laws and regulations. The platform operates under a legitimate futures trading license, providing a structured environment for trading various futures products. To protect client funds, Eastmoney Futures employs segregated accounts, which means client deposits are kept separate from the broker’s own operational funds. This mechanism minimizes the risk of misuse of client funds and enhances the overall safety of the trading environment. Additionally, the broker’s affiliation with a recognized regulatory authority adds a layer of trustworthiness, making it a safe choice for investors looking to engage in futures trading.

Trading Platforms and Apps

What Trading Platforms and Apps Does Eastmoney Futures Offer for Traders?

Platform Device Support Key Features Additional Services
MT4/MT5 Windows, macOS 2FA, Encryption, Multiple order types, Technical indicators Demo accounts, VPS, API interfaces
Web Version Web browsers (PC, Mobile) Encryption, Symbol lookup, Price alerts Demo accounts
Mobile App iOS, Android Biometric login, Push notifications, One-click trading Demo accounts

Eastmoney Futures provides various platforms tailored to different trading needs. MT4/MT5 is suited for advanced traders, offering extensive tools and functionalities. The web version facilitates trading directly from browsers, ensuring accessibility across devices. The mobile app supports on-the-go trading with secure login and real-time alerts, catering to traders who require flexibility. Overall, Eastmoney Futures emphasizes secure logins, fast order execution, and efficient market search tools across all platforms.

Deposit and Withdrawal

Deposit and Withdrawal Options

Payment Method Processing Time Fees Limits Base Currency Options
WeChat Pay Instant No platform fee, 2% transaction charge Min 100 CNY, Max 50,000 CNY/day CNY
Alipay Instant No platform fee, 1% transaction charge Min 100 CNY, Max 30,000 CNY/day CNY
Bank Transfer 1-3 business days No platform fee Min 500 CNY, Max 100,000 CNY per transaction CNY
Crypto Transfers (USDT) Instant No platform fee, blockchain fees apply Min 100 USDT, Max 5,000 USDT/day USDT

Minimum Deposit

Eastmoney Futures requires a minimum deposit of 100 CNY for standard accounts. This amount may vary depending on the payment method chosen, with some methods requiring higher minimums for added functionalities or benefits.

How to Withdraw

To withdraw funds from your Eastmoney Futures account, follow these steps:

  1. Log in to your Eastmoney Futures account.
  2. Navigate to the ‘Withdrawal’ section of your account dashboard.
  3. Select your preferred payment method for withdrawal.
  4. Enter the amount you wish to withdraw, ensuring it meets the minimum and maximum limits.
  5. Confirm the withdrawal details and submit your request.
  6. You will receive a confirmation email once your withdrawal request is processed.

Customer Support

Eastmoney Futures Customer Support Overview

Support Channels

Eastmoney Futures offers multiple contact methods to ensure efficient customer support. Clients can reach out through:

  • Email: For general inquiries, customers can contact the support team at eastmoneyfutures@eastmoneyfutures.com.
  • Live Chat: Instant messaging support is available on the Eastmoney Futures website for real-time assistance.
  • Telephone: Customers can call the support center at 400-980-1818 for immediate help.
  • Social Media: Eastmoney Futures maintains a presence on various social media platforms, providing updates and support through these channels.

Service Availability

Eastmoney Futures provides customer support 24/5, ensuring assistance from Monday to Friday. The support team is equipped to handle inquiries in multiple languages, including Mandarin and English, catering to a diverse customer base.

Additional Resources

In addition to direct support, Eastmoney Futures offers various educational resources designed to empower traders:

  • Video Tutorials: Comprehensive guides on using the trading platform and understanding market dynamics.
  • Webinars: Regular online sessions covering trading strategies and market analysis.
  • Market Analysis: Insights and reports on market trends to help traders make informed decisions.
  • Trading Signals: Notifications and suggestions for potential trading opportunities.

Overall, Eastmoney Futures is committed to providing reliable customer service and support, ensuring that clients have access to the resources they need for successful trading.

Frequently Asked Questions

At Eastmoney Futures, we offer competitive trading conditions including low commission rates and margin requirements. Clients can trade a variety of futures and options products without the need for an initial deposit, and there are no account administration or handling charges. Our Cybertrading system ensures accurate and reliable order execution with instant updates on cash balances and open positions.

Eastmoney Futures prioritizes the security of client funds through robust compliance with regulatory standards and risk management practices. Client funds are held in segregated accounts to protect them from operational risks, and we employ advanced encryption technologies to safeguard personal and financial information when using our trading platforms.

Eastmoney Futures offers comprehensive support for new clients during the account opening process. Our customer service team is available via phone and online chat to assist with any inquiries. Additionally, we provide clear guidelines and documentation to simplify the registration process, ensuring a smooth transition into trading.

If you encounter technical issues while using the Cybertrading system, please contact our Customer Services Hotline at (852)3608-8181 immediately. Our support team is available to assist you in resolving the issue and ensuring that your trading experience remains seamless.

Risk Disclosure

Trading forex/CFDs via brokers carries high risks, including potential total loss. For any data changes, please refer to the latest information on the brokers' official websites. Trade with caution and seek independent advice.